Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Languages
Certification
References
Interests
Work Availability
Timeline
Roseanna Gomez

Roseanna Gomez

Deer Park,TX

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Driver

Uber
Houston, TX
01.2024 - Current
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Adhered to company policies and procedures related to safety and security standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.

Encore Delivery Specialist and Accessories Manager

Jaguar Land Rover Clear Lake
Friendswood, TX
08.2024 - 12.2024
  • Established effective communication channels between clients and other departments within the organization.
  • Conducted regular meetings with clients to review project progress and
    address any concerns or questions they may have had.
  • Provided technical support to customers experiencing difficulties with
    products or services.

Vehicle Exchange Sales Manager

Mike Calvert Toyota
Houston, TX
02.2021 - 07.2022
  • Tracking and analyzing sales statistics based on key quantitative metrics
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Collaborated with marketing team to create promotional materials for target customers.

Automotive Sales Consultant

Central Automotive Group
Houston, TX
12.2018 - 12.2020
  • Strategically negotiate with customers to close on deals and increase sales; personally, work deals, leases, and calculate financial requirements prior to obtaining approval from dealership manager
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.

Administrative Assistant

City of Baytown
Baytown, TX
12.2015 - 12.2018
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.

Education

High School Diploma -

Sam Rayburn High School, Pasadena, TX
05-2001

Skills

  • Sales (5 years)
  • Customer Service (15 years)
  • Team Training and Development
  • Accounts Payable
  • Staff Training and Motivation
  • People Skills
  • Reliable & Trustworthy
  • Planning & Organizing
  • Outlook
  • Business Development
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Microsoft Word
  • Office Experience (15 years)
  • Interviewing (5 years)
  • CRM Software
  • Human Resources Management (5 years)
  • Recruiting (5 years)
  • Salesforce
  • Employee Orientation (5 years)
  • Event Planning (3 years)
  • Microsoft Excel
  • Spanish
  • English
  • Management
  • Clerical experience (15 years)
  • Documentation and Reporting
  • Project Planning
  • Employee Coaching and Motivation
  • Problem Resolution
  • Training and Development
  • Friendly, Positive Attitude

Additional Information

  • Top Sales of Month May 2020
  • Highest Grosser Monthly from March - May of 2021

Accomplishments

  • Promoted from Sales to Management in the first six months of employment
  • Nominated and Selected as Future Leader in 2021
  • Consistently maintained high customer satisfaction ratings

Languages

Spanish
Native/ Bilingual

Certification

Main Event Management

Management Training and Development Certified

Toyota Certification

Nissan Certification

References

References available upon request.

Interests

Reading

Fitness

Serving in Children's Ministry at my Church

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Encore Delivery Specialist and Accessories Manager - Jaguar Land Rover Clear Lake
08.2024 - 12.2024
Driver - Uber
01.2024 - Current
Vehicle Exchange Sales Manager - Mike Calvert Toyota
02.2021 - 07.2022
Automotive Sales Consultant - Central Automotive Group
12.2018 - 12.2020
Administrative Assistant - City of Baytown
12.2015 - 12.2018
Sam Rayburn High School - High School Diploma,

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Roseanna Gomez