Jerica Faulkner
Cambria Heights,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
Instacart Shopper, Instacart
Concord, NC
- Current
- Shop customer item and delivered in a timely manner.
Registered Behavior Technician (RBT)
Abi Autisum therapy
South Carolina
08.2023 - Current
- Communication skills
- The ability to empathize with patients and their family members
- The ability to remain professional in high-stress situations
- Flexibility and adaptability
- Listening and reasoning skills.
Customer Service Representative
Face 2 crown
North Carolina
01.2017 - Current
- As a Customer Service Reps I provide top quality service for our clients with a clear path of understanding and resolution
- I love to Create an emotional connection with all customers with understanding and engaging the customers to the fullest Taking accountability to fully understand their needs by building a trusting and caring relationship with customers and their needs
- Assist with customer complaints and questions about specific products or services
- Modify and escalate complaints across a number of communication channels
- Respond promptly to customers' inquiries, requests, orders, or applications
- Be the first point of contact and advocate for customers
- Handle a high volume of customer support requests via email, phone, and chat using empathy to answer questions and troubleshoot problems.
ABA Behavioral Technician
ABS Kids
Charlotte, NC
01.2023 - 06.2023
- My duties consist of interviewing patients, performing observations, and helping patients build a plan to address problematic behaviors
- Working directly with autistic patients to help them identify and address problematic behaviors, so they can integrate into society better.
PCA Personal Care Assistant
Private Family
Charlotte, NC
03.2022 - 07.2022
- Companionship, light house cleaning, reminders of medicine, cooking, changing under garments, bed baths, changing occupied bed and unoccupied bed, use of Hoya lift, wheelchairs, daily activities.
Delivery Driver Specialist
Amazon Contracted Delivery Partner
Concord, NC
02.2020 - 10.2021
- Delivered packages for Amazon
- Load my truck every morning and ensured safe driving skills.
Inbound sales/ Customer Service
Vector
Queens, NY
09.2018 - 09.2021
- Provide exceptional Customer service
- Improve customer satisfaction and loyalty by building strong relationships with every customer
- Cross sell products and services
- Consistently hit above all sales targets
- Adhere to quality metrics and support team members.
Delivery driver
Vector
Concord, NC
01.2019 - 09.2020
- Ability to prioritize and make decisions independently
- Ability to navigate a route successfully & independently
- Knowledge of scanning is
- Prepare complete and accurate work/orders, update customer profile
- Process payments and manage time efficiently.
School Administrator
ROBH Theologian seminary
Long Island, NY
09.2017 - 06.2020
- Evaluating and standardizing their school curriculum
- Communicating with students
- Planning institutional events
- Conducting evaluations of teaching staff
- Supporting faculty members with training and providing guidance through goal-setting and enrichment
- Ensuring that the school district is in compliance with local, state, and federal education standards
- Monitoring the financial affairs of institution.
Cashier
The Home Depot
Maryland
02.2012 - 12.2016
- Ensured that all guests received a warm greeting at the register, thanks for their patronage and offer of assistance to their vehicles
- Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing drawer at the end of each shift
- Bagging customer's items actually checking items purchased Mach item count on receipt
- Assistance in returning customers items and insure return items, Mach receipt to refund accurate amount cash, debit and credit transactions.
Education
Phlebotomy -
Genesis Medical Training Center
Elmhurst, NYABA
Abs Kids
North Carolina 04.2023
GED -
SUNY eoc
Queens, NY12.2015
Skills
- Customer Service Expert(10years)
- Sales (5 years)
- Certified Nursing Assistant (1 year)
- HHA (2 years)
- Delivery Driver Experience (4 years)
- Bookkeeping (4 years)
- Administrative Assistant(3 years)
- Caregiving
- Meal Preparation (3 years)
- Caregiving (10 years)
- Cooking
- Laundry
- Hair Styling (6 years)
- Vital Signs
- Hospice Care
- Patient Care
- Babysitting
- QuickBooks
- Analysis skills
- ADLs
- Organizational skills
- Data entry
Certification
- Driver's License
- Licensed Cosmetologist
Willingtorelocate
- Charlotte, NC
- Greensboro, NC
Timeline
Registered Behavior Technician (RBT)
Abi Autisum therapy
08.2023 - Current
ABA Behavioral Technician
ABS Kids
01.2023 - 06.2023
PCA Personal Care Assistant
Private Family
03.2022 - 07.2022
Delivery Driver Specialist
Amazon Contracted Delivery Partner
02.2020 - 10.2021
Delivery driver
Vector
01.2019 - 09.2020
Inbound sales/ Customer Service
Vector
09.2018 - 09.2021
School Administrator
ROBH Theologian seminary
09.2017 - 06.2020
Customer Service Representative
Face 2 crown
01.2017 - Current
Cashier
The Home Depot
02.2012 - 12.2016
Food Delivery Driver
Instacart Shopper, Instacart
- Current
Phlebotomy -
Genesis Medical Training Center
ABA
Abs Kids
GED -
SUNY eoc