CRYSTAL RICHARDSON
9204 Avenue B, Brooklyn,NY
Summary
UX/UI Designer focused on empathy-driven product design, translating complex enterprise requirements into intuitive digital solutions. Collaborates with cross-functional teams to ensure alignment and enhance user engagement, utilizing AI tools to streamline processes and improve design efficiency.
Overview
1
1
Certification
2
2
years of professional experience
Work History
UX Design Apprentice
Google
New York, USA
2025.02 - Current
- Spearheaded MVP scope and design direction for an internal enterprise access management tool, leading a 4-phase design cycle including competitive analysis, design sprints, and iterative prototyping.
- Delivered reusable component templates to the Design System, directly accelerating design-to-engineering handoff and ensuring consistency across internal product teams.
- Collaborated with engineers and PMs on internal policy management to ensure design decisions supported technical constraints and business security goals for enterprise connectivity suite integration.
- Streamlined design documentation and research synthesis with AI tools (Google AI Studio, Gemini, NotebookLM) to enhance team alignment and reduce workflow friction.
- Utilized vibe coding and AI-assisted rapid prototyping to clarify design intent for engineering partners.
- Designed and integrated new features to improve user engagement elevating user experience on the enterprise platform. for enterprise platform to improve overall user experience. to improve user experience.
School Operations Assistant
NYS Department of Education
Brooklyn, USA
2024.02 - 2025.02
- Managed complex, cross-functional logistics and daily school operations, enhancing resource use and workflow to meet diverse community needs.
- Coordinated daily operations and supported team in logistics management.
- Maintained accurate inventory records and ensured accurate supply chain documentation.
- Assisted in preparing reports for operational efficiency and performance tracking.
- Advocated for users by fostering community engagement and translating operational bottlenecks into actionable, user-centric processes for UX collaboration.
Education
GED -
Brooklyn Adult Learning Center
Brooklyn2014-01
Skills
- User research and usability testing
- Empathy mapping and wireframing
- MVP design and information architecture
- Design systems and visual design
- Accessibility (WCAG) compliance
- Design thinking methodologies
- Figma experience
- Miro proficiency
- Canva and Framer
- AI tools: Google AI Studio, NotebookLM, Gemini, Claude AI
- Vibe coding techniques and WCAG guidelines
- Team collaboration and stakeholder engagement
- Use case generation and development
Projects
CAMP Access Request:
Architected the CAMP Access Request module to simplify complex user access management. Designed a centralized "My Access" self-service dashboard to track object and record-level access, aiming to reduce the time users spend understanding and requesting access from weeks to minutes.
- Facilitated a cross-functional mini design sprint to align stakeholders on the MVP scope and end-to-end user flows, while leveraging AI tools to accelerate the synthesis of foundational user research insights.
- Pitched future AI-first capabilities, including an AI-driven "Smart Search" that allows users to describe their task in natural language to automatically determine the exact technical access needed.
CAMP Policy Management:
Led the GM3 redesign of the CAMP Policy Management page for Cloud Connect, delivering high-fidelity, production-ready designs that resolved critical security and usability pain points stemming from fragmented legacy access tools.
- Consolidated complex policy data into a unified single-table layout, providing users with immediate visibility into critical run-time states (e.g., drafts, pending approvals, and deployment failures) to streamline their workflows.
- Engineered scalable search and filtering mechanics including a personalized "policies that mention me" view,and streamlined version management by replacing confusing legacy interactions with secure duplication and archiving flows.
Cloud Connect (CC) Settings:
- Facilitated a 4-phase design cycle encompassing competitive analysis, design sprints, and iterative prototyping to build a scalable settings architecture.
- Delivered production-ready mocks for over 150 internal systems and contributed 15 reusable mock templates to the global GCBP Library, successfully achieving 100% GAR/WCAG 2.1 compliance while drastically reducing engineering build times.
Certification
- Google UX Design Professional Certificate • Coursera / Google • 2025
AI Essentials Certificate • Google • 2025
Uncover your transferable skills with AI • Google • 2025
Medical Assistant • 2017
Timeline
UX Design Apprentice
Google
2025.02 - Current
School Operations Assistant
NYS Department of Education
2024.02 - 2025.02
GED -
Brooklyn Adult Learning Center