Crystal Rigby
Clinton
Summary
Hard worker, like to learn new things, good attendance, have good typing skills can type more than 50 wpm, did training for my last job in Brigham was 3 months of training but went everyday and completed it im motivated. Had some Kudos calls when starting my new job got a certificate for the kudos call. Got certified for the collections department after all assessments and hours of calls had to complete 160 hours of phone time.
Overview
27
27
years of professional experience
Work History
Collections Representative
Internal Revenue Service
07.2024 - Current
- Taking calls from taxpayers helping with balance due and setting up payment plans for their balance. Having taxpayers send over missing returns. Put notes on account about what the call was about and actions taken on the account
Customer Service Representative
Professional Office Services
10.1997 - 07.2024
- Did customer service took calls from sales reps and customers entered orders for them check status of orders did part time accounts receivable for a little bit back in 2020 would input payments did that temporarily. Daily requirements were taking calls responding to emails entering orders to have items printed change information on jobs before they were printed track when orders are shipping out doing a freight report at end of every day for orders that shipped
Education
High school diploma -
Clearfield High School
Skills
- Order Entry
- Customer service
- Typing
- Accounts Receivable
- 10 Key Data Entry
- Computer Skills
Timeline
Collections Representative
Internal Revenue Service
07.2024 - Current
Customer Service Representative
Professional Office Services
10.1997 - 07.2024
High school diploma -
Clearfield High School
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