Sharonda Session
Coppell,TX
Summary
Dynamic Collections Representative with excellent customer service and negotiation skills. Independently motivated team player ready to improve departmental efficiency by successfully completing data entry assignments and projects well within their deadlines. Excels through nonconfrontational negotiation and reasoning.
Overview
9
9
years of professional experience
Work History
Collections Representative
People 2.0
08.2021 - 04.2022
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Responsible for making Inbound/Outbound calls (80-150) on auto-dialer
Patient Care Assistant
Legend Home HealthCare
11.2016 - 04.2020
- Responsible for scheduling patient appointments for various providers.
- Responsible for insurance verification, and communicating with various healthcare providers to clarify pertinent information as well as status of patients condition.
- Responsible for ensuring patient safety, provided education on procedures, nutrition, and medications for patients.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Customer Service Representative/Live Chat
Conduent
08.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Data Analyst
Nielsen
05.2011 - 01.2015
- Responsible for verifying and updating account information in company database.
- Researched new products and sources based upon consumer behavior and marketing results.
- Conducted field studies and data collection to support transforming raw data into meaningful statistics, information, and explanations.
- Responsible for inputting data from paper documents into spreadsheets, updating order status for customers, and ensuring data is input accurately.
Education
No Degree - Pharmacy Technician
ATI Career Training Center
Dallas, TX05.2008
High School Diploma -
Duncanville High School
Duncanville, TX05.1999
Skills
- Automated Dialing
- Damage Claims
- Credit Accounts
- Delinquent Account Notification
- Data Entry/Collection
- Order Entry
- Customer Service
- Medical Terminology/Scheduling
- Microsoft Office/Word
Excellent in data entry and maintaining data integrity and detecting errors
I am passionate and gifted as it relates to informing customers about billing procedures, payment options, and providing set-up assistance for new and existing clients. I am able to use my critical thinking skills to assess current issues and quickly determine solutions. I have the ability to respond to critical situations with sensitivity and the ability to remove corrupted data and fix coding errors and related problems.
Timeline
Collections Representative
People 2.0
08.2021 - 04.2022
Customer Service Representative/Live Chat
Conduent
08.2018 - 09.2019
Patient Care Assistant
Legend Home HealthCare
11.2016 - 04.2020
Data Analyst
Nielsen
05.2011 - 01.2015
No Degree - Pharmacy Technician
ATI Career Training Center
High School Diploma -
Duncanville High School