LARESHELL Denning
Lawron,OK
Summary
Customer Service Representative with 17 years' track record of providing exceptional customer service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft Office and data entry. Honest, collaborative and an individual of integrity.
Overview
10
10
years of professional experience
Work History
Collections Representative
FSNB, N.A
Lawton, OK
04.2016 - 05.2022
- Take in-coming and make out-going calls to collections customers in a timely manner.
- Complete daily Reports.
- Maintain collection Files and monitor accounts on a daily basis.
- Research and investigate to locate collection customers.
- If unable to successfully resolve, must initiate and prepare legal action or submit to the customer's credit report
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
Customer Service Representative
Xerox Bank
Arlington, Texas
02.2014 - 11.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Supervisor
Anna's Linens
Grand Prairie, TX
06.2011 - 02.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Bachelor of Science - Sociology
Cameron University
Lawton, OK05.2023
Skills
- Payment Solicitation
- Automated Dialing
- Locating Debtors
- Correspondence Sorting and Filing
- FDCPA Compliance
- Communications Strategies
- Working in AS400
- Working in Experian
- Working with multiple screens
Timeline
Collections Representative
FSNB, N.A
04.2016 - 05.2022
Customer Service Representative
Xerox Bank
02.2014 - 11.2015
Supervisor
Anna's Linens
06.2011 - 02.2013
Bachelor of Science - Sociology
Cameron University
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