Sydnie LoPorto
Spotsylvania,VA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing nearly 10 years of experience handling banking and collections functions. Exemplary skill in resolving delinquency, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
9
9
years of professional experience
Work History
Senior Commercial Collections Representative
Wells Fargo
03.2020 - Current
- Responsible for managing and minimizing delinquency of a large portfolio where delinquency ranges from 120 days to 180+ days past due
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Contributed insights during team meetings aimed at refining departmental strategies for enhanced efficiency in commercial collections efforts.
- Utilized analytical skills to identify trends in account performance, informing proactive measures for reducing future delinquencies.
- Specialized in Out of Business customers in the Construction, Industrial and Medical portfolios
- Responsible for the reporting of losses timely and accurately
- Collaborate with customers, managers, and internal and external peers to help decision accounts by making recommendations in delinquency resolution
- Analyze financial statements and documents to help determine a customer's short-term and long-term ability to resolve delinquency to mitigate risk
- Communicate with peers to provide feedback when necessary and offer coaching to help develop skills to achieve targets
- Assisted with operational testing of new systems, processes and trained employees on implementation.
Personal Banker I
Wells Fargo
02.2018 - 03.2020
- Provide excellent customer service to customers
- Help customers succeed financially by satisfying and exceeding their financial needs
- Introduce customers to Wells Fargo partners who can help with specific financial needs
- Proactively follow up to further build relationships
- Exhibit problem solving skills by analyzing situations thoroughly.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Lead Teller
Wells Fargo
12.2014 - 02.2018
- Provide knowledge and expertise to customers about bank products and services
- Ability to engage customers in learning about their financial needs
- Responsible for group and individual monthly control tasks
- Responsible for coaching and giving feedback to team members.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA06.2011
Skills
- Conflict Resolution
- Skip Tracing
- Financial Documentation
- Relationship Building
- Analytical and Critical Thinking
- Payment Solicitation
- Updating Customer Accounts
- Attention to Detail
- Risk Management
- Debt recovery
- Investigative research
- Debt Repayment Negotiation
- Customer Relationship Management
Recognition
- 2019 Semi Annual Recognition Champion – I was selected for my exceptional service I provide to our customers on a daily basis.
- 2016 Star Performer Champion – I was selected based on my contributions to Wells Fargo, my consistent commitment to service and my dedication for putting my customers at the center of everything I do.
Timeline
Senior Commercial Collections Representative
Wells Fargo
03.2020 - Current
Personal Banker I
Wells Fargo
02.2018 - 03.2020
Lead Teller
Wells Fargo
12.2014 - 02.2018
High School Diploma -
Spotsylvania High School
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