Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Hash

Roanoke,VA

Summary

Adept at loan processing and time management, I excelled at Wells Fargo, enhancing loan servicing accuracy and customer satisfaction. My expertise in regulatory compliance and exceptional communication skills led to mentoring roles and independent project leadership, significantly reducing errors and improving loan disbursement efficiency.

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Senior Commercial Loan Servicing Representative

Wells Fargo
09.2014 - Current
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Interact with integrity and a high level of professionalism with all levels of team members and management
  • Ability to take initiative, meet deadlines and work independently with minimal supervision in a structured environment

Commercial Loan Document Specialist

Wells Fargo
12.2009 - 09.2014
  • Assisted with ongoing date entry in asset management system.
  • Provided technical support during onboarding and throughout various stages of pipeline.
  • Processed systematic preliminary loan proposals.
  • Generated and distributed variety of daily, weekly and monthly reports.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Served as a mentor for less experienced individuals
  • Work independently with minimal amount of supervision and lead commercial loan closer

Education

Associate of Arts - Business Administration And Management

Liberty University
Lynchburg, VA
05-2019

Skills

  • Loan processing expertise
  • Time management proficiency
  • Loan closing documentation
  • Customer Account Review
  • Loan Disbursement
  • Regulatory Compliance
  • Closing support
  • Multitasking
  • Loan Servicing
  • Excellent Communication
  • Conflict Resolution

Timeline

Senior Commercial Loan Servicing Representative

Wells Fargo
09.2014 - Current

Commercial Loan Document Specialist

Wells Fargo
12.2009 - 09.2014

Associate of Arts - Business Administration And Management

Liberty University
Shawna Hash