Ameetra Thrower
Laveen
Summary
Dynamic Senior Commercial Loan Servicing Representative with a proven track record at Wells Fargo, excelling in credit analysis and loan processing. Strong communicator and problem-solver, adept at fostering collaboration and maintaining data integrity in fast-paced environments.
Professional in finance with strong background in loan processing and customer service. Skilled in managing loan applications, maintaining accurate records, and ensuring compliance with regulations. Effective team collaborator focused on delivering results and adapting to changing needs. Known for reliability, strong communication skills, and customer-centric approach.
Overview
9
9
years of professional experience
Work History
Senior Commercial Loan Servicing Representative
Wells Fargo & Company
03.2023 - Current
- Stayed current on industry trends and regulatory changes, participating in professional development opportunities to further enhance skills as a Loan Servicing Representative.
- Ensured data integrity within the servicing platform by performing routine audits and reconciliations of loan records.
- Enhanced loan servicing efficiency by accurately reviewing and processing loan documents.
- Exceeded performance metrics for loan servicing accuracy, timeliness, and customer satisfaction ratings consistently throughout tenure as a Loan Servicing Representative.
- Responded promptly to inquiries from both internal teams and external clients regarding loan servicing matters, ensuring resolutions were reached in a timely manner.
- Contributed to a positive work environment, fostering collaboration among colleagues in achieving departmental goals.
- Developed strong relationships with internal partners such as underwriters and processors, leading to improved communication channels between departments.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Collaborated with underwriting team to expedite loan approvals, ensuring customer satisfaction and timely closings.
- Maintained compliance with regulatory guidelines by diligently verifying borrower information and documentation.
Closing Processor Manager
JPMorgan Chase
07.2016 - 12.2022
- Instituted best practices for data management, helping to minimize errors and improve overall efficiency within the closing department.
- Reduced errors in closing documents by thoroughly checking all information against loan application data.
- Collaborated effectively with underwriting department to confirm borrower qualifications and address any discrepancies before finalizing documents.
- Maintained confidentiality and privacy by adhering to company security protocols when handling sensitive financial documents and customer information.
- Ensured timely disbursement of funds by diligently tracking down missing or incomplete documentation from various sources.
- Prepared comprehensive closing packages, including all necessary legal documents, statements, disclosures, and instructions for escrow agents or attorneys.
- Contributed to staff training initiatives by sharing expertise on various aspects of the job role, fostering a collaborative work environment where everyone could learn from one another''s experiences.
- Expedited document delivery by maintaining strong relationships with third-party vendors such as courier services and overnight shipping providers.
- Maintained a high level of accuracy on closed loans, contributing to a positive reputation for the company within the industry.
- Organized and maintained electronic and physical file systems, ensuring easy access to critical information for all team members involved in the closing process.
- Improved customer satisfaction by addressing concerns promptly and providing clear explanations of the closing process.
- Conducted thorough post-closing audits to identify areas for improvement and implement corrective measures as needed.
- Disbursed funds and documents according to instructions from mortgage company, payoff lender, title and other appropriate parties.
- Developed a strong understanding of title insurance policies, enabling the efficient resolution of any issues that arose during the closing process.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Enhanced customer satisfaction by effectively addressing and resolving escalated concerns in a timely manner.
- Analyzed performance metrics to identify trends in escalation cases, recommending process improvements as needed.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Evaluated existing workflows to uncover areas of potential improvement or optimization, leading to more streamlined operations.
- Managed and exceeded performance metrics by consistently monitoring progress against set targets, identifying areas of opportunity, and implementing action plans to address gaps.
Education
IDS, ETrac, ICMP, WBRS, Credit View, PowerBI, MDE, AIMS,
ALFRESCO, Skills
- Strong communication skills
- Professionalism and integrity
- Credit analysis
- Loan servicing systems
- Time management proficiency
- Loan processing expertise
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Critical thinking
- Organizational skills
- Decision-making
Timeline
Senior Commercial Loan Servicing Representative
Wells Fargo & Company
03.2023 - Current
Closing Processor Manager
JPMorgan Chase
07.2016 - 12.2022
IDS, ETrac, ICMP, WBRS, Credit View, PowerBI, MDE, AIMS,
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