Nicole Scott
Saint Paul,MN
Summary
Detail-oriented professional with expertise in compliance evaluation, project management, and process improvement. Proven ability to streamline procedures and enhance adherence to standards, driving operational efficiency.
Overview
5
5
years of professional experience
Work History
Business Execution Associate
Wells Fargo & Company
Shoreview, Minnesota
09.2024 - Current
- Evaluated procedures and learning content for compliance with regulations and controls.
- Collaborated with multiple Lines of Business to assess adherence to established standards.
- Conducted meetings to verify compliance of all procedures and personnel.
- Streamlined processes through involvement in various projects.
Procedure Writer
Wells Fargo & Company
Shoreview, Minnesota
10.2022 - 09.2024
- Collaborated with multiple Lines of Business to develop content for internal procedures.
- Ensured adherence to SLAs while managing procedural timelines.
- Facilitated knowledge sharing among departments through regular meetings.
Senior Escalations Representative
Wells Fargo & Company
Shoreview, Minnesota
11.2020 - 10.2022
- Conducted investigations into customer complaints submitted to Executive Office.
- Researched internal and online fraud cases, identifying potential abuses.
- Engaged customers to gather information for resolution and communicated outcomes.
Education
GED -
Harford Community College
Bel Air, MD08-1995
Skills
- Policy writing
- Procedure evaluation
- Compliance auditing
- Process improvement
- Documentation standards
- Customer relationship management
Timeline
Business Execution Associate
Wells Fargo & Company
09.2024 - Current
Procedure Writer
Wells Fargo & Company
10.2022 - 09.2024
Senior Escalations Representative
Wells Fargo & Company
11.2020 - 10.2022
GED -
Harford Community College