Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGAN KENNARD

Tallmadge

Summary

Experienced Collections Supervisor with 15+ years in financial services, overseeing a team of 10+ staff and managing a portfolio of $100M+ in delinquent accounts. Proven success in developing strategies to reduce overdue payments and increase collections.

Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Commercial Collections Supervisor

Weltman, Weinberg & Reis
02.2025 - Current
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Established performance metrics to evaluate team success and identify areas for improvement.
  • Improved team productivity through ongoing coaching, training, and performance evaluations.

Collections Supervisor

CFNA
04.2023 - 01.2025
  • Managed a team of 8-10 collections specialists responsible for managing customer accounts in delinquency.
  • Led a team of 8-10 collections agents, providing training and coaching that resulted in an increase in team performance and reduced complaint escalation.
  • Collaborated with cross-functional teams to create an updated collections protocol that improved compliance rates, safeguarding company reputation.

Law Firm Manager

AACANet Inc.
07.2021 - 03.2023
  • Collaborated with employees and owners to ensure the delivery of efficient, high-quality service.
  • Collaborated with other departments to ensure seamless workflow and operations.
  • Implemented quality assurance processes to ensure customer satisfaction.

Unit Manager

Genesis Financial Solutions
11.2009 - 01.2021
  • Introduced cross-training initiatives that improved team flexibility and productivity.
  • Conducted performance evaluations and feedback sessions to enhance employee performance and promote career growth.
  • Designed and implemented employee recognition programs that boosted morale and productivity.

Education

General Education -

Tallmadge High School
Tallmadge, Ohio
06.2004

Skills

  • Conflict resolution
  • Team coaching and development
  • Problem-solving
  • Recruitment and Training
  • Project Development
  • Workflow optimization
  • Cross-functional collaboration
  • Staff management and training
  • Microsoft Office
  • Project Management
  • Strategic planning and growth
  • Project management and execution
  • Debt recovery expertise
  • Staff coaching
  • Financial services
  • Employee retention
  • Payment negotiation
  • Empathy and tact
  • Process improvements

Timeline

Commercial Collections Supervisor

Weltman, Weinberg & Reis
02.2025 - Current

Collections Supervisor

CFNA
04.2023 - 01.2025

Law Firm Manager

AACANet Inc.
07.2021 - 03.2023

Unit Manager

Genesis Financial Solutions
11.2009 - 01.2021

General Education -

Tallmadge High School

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