Poshaeu Stanley
Las Vegas,US
Summary
Professional with phlebotomy abilities who is dependable and attentive. Strengths in leadership and backed up by years of experience. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Individual with enthusiasm who has supervised for over 10 years. Donor and employee satisfaction is important to me, so I'm a positive and upbeat communicator. Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs. Individual with a strong desire to work hard and a lot of energy. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the donor Care processes.
Overview
20
20
years of professional experience
Work History
Mobile Collections Supervisor
Vitalant
Las Vegas, NV
01.2024 - 08.2025
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Interviewed and assisted in selection of candidates for collections positions on team of 16.
- Prepared and delivered performance reviews of 16 collections agents to support continuous improvement of department.
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Coordinated the implementation of new systems or tools to enhance collections operations.
- Ensured compliance with federal, state, and company regulations in all collection activities.
Donor Care Team Lead
Vitalant Blood Donation
Las Vegas, NV
03.2018 - 01.2024
- Over sees mobile drives.
- Responsible for making we have all the supplies needed to run a successful drive.
- Making sure all policies and procedures are met to insure a safe blood supply.
- Be responsible in making sure drives are started on time.
- Insure staff are receiving appropriate breaks and lunches.
- Assistant staff with screening of donors and phlebotomy of donors.
- Displaying and encouraging a positive attitude to insure both my staff and donors have a great experience throughout the blood drive.
Phlebotomy Technician/ shift charge tech
St. Mary's Hospital and Regional Medical Center
Grand Junction, CO
07.2005 - 02.2018
- Trime Tech
- Dendreon Tech
- Shift charge Tech
- Made schedule for all donor center employees
- Trainer
- Ordered all supplies for donor center
- Process all blood, plasma and platelets products.
- Worked donor center and blood drives.
- Recruit donors
- Assisted nurse's in Coumadin Clinic
- Maintained fully stocked phlebotomy carts and stations.
- Obtained blood samples for medical testing and transfusion.
- Collected specimens for drug screening, paternity testing, alcohol testing ect.
- Transported specimens following protocol for temperature and light.
- Identification of patients using proper procedures prior to specimen collection.
Education
EMT Basic - Emergency services
Professional EMS Education
Grand Junction, CO01.2015
Phlebotomy Technician - Phlebotomy
Weatern Slope School of Phlebotomy
Grand Junction, CO01.2005
High School - All
Grand Junction High School
Grand Junction, CO01.1994
Skills
- Business operations
- Conflict resolution
- Heavy lifting
- Equipment operation
- Team building
- Process implementation
- Process and procedure development
- Self-motivated
- Cleaning procedures
- Supervision
- Strong verbal communication
- Team Leadership
- Customer relationships
- First Aid/CPR
- Staff development
- Problem resolution
- Team standards
- Promoting positive attitude
- Responsible
- Willingness to come in early and stay late
- Switch schedules last minute
- Work on my days off
- Alyx operater
- Perform phlebotomy
- Interview donor's
- Attention to detail
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Schedule management
- Complaint resolution
- Employee evaluation
- Diversity and inclusion
- Equipment maintenance
ASCP Certified Phlebotomy Technician. Medical Laboratory License
CPR Certified
Timeline
Mobile Collections Supervisor
Vitalant
01.2024 - 08.2025
Donor Care Team Lead
Vitalant Blood Donation
03.2018 - 01.2024
Phlebotomy Technician/ shift charge tech
St. Mary's Hospital and Regional Medical Center
07.2005 - 02.2018
EMT Basic - Emergency services
Professional EMS Education
Phlebotomy Technician - Phlebotomy
Weatern Slope School of Phlebotomy
High School - All
Grand Junction High School