Crystal Rimer
Saint Marys,Georgia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Weigels
01.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Circle K
07.2022 - 01.2023
- Fostered clean and safe environment for customers by keeping register area clear, organizing shelves and wiping and sanitizing food and drink stations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Adhered to age-restricted sale policies, laws and procedures by requesting and verifying identification.
Customer Service Cashier
Terrible Herbst Convenience Store
10.2019 - 05.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Store Manager
Rebel Oil Company
08.2011 - 09.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Henderson, NV01.2024
Bachelor of Arts - Audio Production
Art Institute of Las Vegas
Henderson, NV02.2014
Skills
- Recruiting and Interviewing
- Cost Reduction
- Operations Management
- Task Delegation
- Employee Performance Evaluations
- Employee Scheduling
- Product and Service Knowledge
- Strategic Selling
- Customer Service
- Food Handling Safety
Temporary Positions
I have prior experience in cake decorating, kitchen prep, cooking, delivery, housekeeping and small home repairs.
Timeline
Assistant Manager
Weigels
01.2023 - 06.2023
Customer Service Representative
Circle K
07.2022 - 01.2023
Customer Service Cashier
Terrible Herbst Convenience Store
10.2019 - 05.2020
Store Manager
Rebel Oil Company
08.2011 - 09.2018
Bachelor of Science - Criminal Justice
University of Phoenix
Bachelor of Arts - Audio Production
Art Institute of Las Vegas
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