Crystal Rivas
Grand Prairie,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Vascular Clinic Staff Coordinator
UT Southwestern Medical Center
Dallas, TX
09.2020 - Current
- Coordinated patient appointments and collaborate with medical staff to ensure seamless and quality care.
- Provide support to team members in completing assigned duties on time.
- Coordinated with medical staff to deliver high-quality patient care and resolved patient inquiries and complaints.
- Manage incoming calls, directing them to appropriate departments and handling messages for effective triage.
- Updated electronic health records with patient information and facilitate payment collection for services rendered.
- Manage external referrals to optimize patient care coordination.
Clinic Staff Assistance II
UT Southwestern Medical Center
Dallas
04.2018 - 09.2020
- Assisting patients with checking in and out of their appointments
- Assisting providers and patients with scheduling/rescheduling appointments
- Assisting in scheduling orders for the Vascular Lab
- Scheduling internal and external referrals
- Registering new patients
- Verify demographic information, insurance benefits and eligibility to ensure appropriate reimbursement for services
- Retrieving medical records from external agencies related to patient referrals
- Maintain communication with the referral source and other interested parties, such as facility staff, physicians, and family members, as appropriate, to keep all concerned up to date regarding the progression of the referral
- Maintained strict confidentiality; adhere to all HIPAA and other rules and regulations
- Maintained a close relationship with providers, to ensure that patients receive the best care, in a timely manner.
Patient Service Representative
UT Southwestern Medical Center
Dallas
12.2015 - 04.2018
- Responsibilities included providing a welcoming presence at all entrances, such as greeting patients and their families
- Providing escorts and wheelchair assistance
- Ensuring patient comfort and safety at all times
- Respond to patients’ inquiries for information in person and over the telephone providing information regarding health care services and providing directions to various facilities within UT Southwestern
- Listen, apologize, and find a solution and follow through when resolving guest problems
- Assisting admissions with checking in patients for surgeries and Pre-Surgery testing.
Pre-School Teacher
Kidd Academy
Grand Prairie
10.2013 - 04.2015
- Responsibilities as a Pre-School Teacher for 2-3 year olds included planning and implementing weekly curriculum
- Creating worksheets and lesson plans to accommodate pre-school children's skills and attention span
- Communicating with parents regarding the progress of their children, as well as the director.
Education
Associate of Science -
Mountain View
Dallas, Texas01.2013
High School Diploma -
Grand Prairie High
Grand Prairie, Texas01.2009
Skills
- Schedule Management
- Patient Registration
- Problem-solving skills
- Telephone Etiquette
- Insurance Verification
- Referral management
References
Available upon request
Timeline
Vascular Clinic Staff Coordinator
UT Southwestern Medical Center
09.2020 - Current
Clinic Staff Assistance II
UT Southwestern Medical Center
04.2018 - 09.2020
Patient Service Representative
UT Southwestern Medical Center
12.2015 - 04.2018
Pre-School Teacher
Kidd Academy
10.2013 - 04.2015
Associate of Science -
Mountain View
High School Diploma -
Grand Prairie High