Crystal Robertson-Ward
Fort Hood,TX
Summary
Motivated and adaptable professional with a strong commitment to providing exceptional customer service. Seeking a position that allows me to utilize my active listening, communication, and organizational skills to contribute to a dynamic team and deliver outstanding results.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate – Firearms/Sporting Goods
The Exchange
Vandenberg, California
09.2023 - 12.2023
- Greeted and engaged with customers upon arrival, ensuring a welcoming environment with immediate acknowledgement, eye contact, and a genuine smile
- Provided expert advice and recommendations on firearms and sporting goods by staying up-to-date on the latest products and trends, resulting in department sale increases
- Managed and maintained the organization of firearms within the store, including the Firearms Counter and Vault, ensuring all items were accurately displayed and securely stored
- Facilitated the completion of over 100 ATF Form 4473s, ensuring thoroughness and accuracy, which significantly reduced compliance issues
- Utilized logbooks and electronic systems for receiving incoming firearms, maintaining impeccable records and inventory accuracy
- Enhanced the shopping experience by listening attentively to customer needs, asking follow-up questions, and offering products that precisely met their requirements
- Completed transactions efficiently while maintaining engaging and informative conversations with customers, fostering a positive and memorable shopping experience.
Probation and Parole Officer
North Carolina Department of Public Safety
Lumberton, North Carolina
01.2017 - 01.2023
- Conducted comprehensive assessments of clients' criminal histories, personal backgrounds, and rehabilitation needs to develop tailored supervision plans
- Monitored and documented clients' compliance with court-ordered conditions, including drug testing, community service, and counseling sessions
- Established strong working relationships with various community resources, treatment providers, and support services to aid clients in their rehabilitation and reintegration efforts
- Conducted regular face-to-face meetings with clients to provide guidance, support, and encouragement, promoting a sense of responsibility and accountability
- Utilized motivational interviewing techniques and evidence-based interventions to help clients overcome challenges and address risk factors
- Collaborated with law enforcement, legal professionals, and court officials to ensure effective communication and adherence to legal requirements
- Prepared detailed reports for court hearings, parole board reviews, and case conferences, presenting clients' progress and compliance with supervision orders
- Participated in ongoing training programs to stay updated on the latest developments in probation and parole practices and to enhance professional skills.
Education
Bachelor of Science in Criminal Justice -
Campbell University
01.2017
Skills
- Strong knowledge of criminal justice principles, laws, and regulations related to probation and parole
- Excellent communication and interpersonal skills to establish rapport and trust with clients from diverse backgrounds
- Ability to effectively manage caseloads, prioritize tasks, and meet deadlines
- Proficient in conducting risk assessments and creating individualized intervention plans
- Skilled in conflict resolution, de-escalation, and crisis intervention techniques
- Familiarity with community resources and services to support clients' rehabilitation and reintegration
- Committed to promoting public safety while advocating for clients' successful reentry into society
- Active Listening: Demonstrated ability to attentively listen and comprehend client’s needs, leading to accurate issue resolution and enhanced client and community satisfaction
- Organizational Skills: Proven track record of effectively managing tasks, setting priorities, and meeting deadlines, leading to improved productivity
- Teamwork: Strong team player, fostering a collaborative work environment and contributing to team success
- Adaptability: Quick to adapt to changes in processes, technology, and work dynamics, maintaining a high level of performance in any situation
References
Available upon request.
Timeline
Customer Experience Associate – Firearms/Sporting Goods
The Exchange
09.2023 - 12.2023
Probation and Parole Officer
North Carolina Department of Public Safety
01.2017 - 01.2023
Bachelor of Science in Criminal Justice -
Campbell University
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