Mario Alcala Reyes
Needville,TX
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Police Officer with over 11 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond call of duty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Investigator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Police Officer
Wallis Police Department
01.2014 - Current
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Conducted searches of individuals, vehicles and premises.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Assisted in special investigations and crime prevention programs.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Thoroughly analyzed criminal information and processed crime scenes.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
- Trained other officers in firearms and self-defense tactics.
Police Officer
Richmond Police Department
07.2004 - 12.2006
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Conducted searches of individuals, vehicles and premises.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Assisted in special investigations and crime prevention programs.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
Police Telecommunicator
Richmond Police Department
09.1997 - 12.2006
- Improved emergency response times by efficiently prioritizing and dispatching calls to appropriate personnel.
- Enhanced public safety by accurately documenting incident details and maintaining up-to-date records in the system.
- Supported officers in the field with timely information retrieval, facilitating their ability to make informed decisions during critical incidents.
- Contributed to a safer community by effectively coordinating responses for multiple agencies during large-scale events or emergencies.
- Increased caller satisfaction by providing empathetic assistance and ensuring prompt dispatch of necessary resources.
- Streamlined communication between departments with clear and concise relay of pertinent information during joint operations.
- Reduced officer response time to critical incidents, utilizing advanced mapping technology for efficient routing guidance.
- Ensured continuity of essential services during power outages or system failures through diligent adherence to established backup procedures.
- Completed comprehensive training programs in emergency call handling protocols, enhancing proficiency and preparedness for diverse situations.
- Boosted overall efficiency by assisting with updates to department policies and procedures related to call intake and dispatch processes.
- Consistently met performance metrics, demonstrating exceptional skills in multitasking, problem-solving, and decision-making under pressure.
- Played a vital role in criminal investigations by gathering crucial information from callers while maintaining confidentiality guidelines.
- Developed strong working relationships with fellow telecommunicators, fostering a positive team environment focused on collaboration and continuous improvement.
- Assisted in successful search-and-rescue efforts through accurate location identification and effective coordination with multiple agencies involved in the operation.
- Helped train new hires on department procedures, equipment usage, and best practices for managing high-stress situations effectively.
- Achieved excellent internal evaluations by consistently adhering to strict quality assurance standards while handling sensitive information and high-pressure situations.
- Enhanced the department''s reputation for professionalism by courteously addressing the concerns of callers, even during difficult or emotionally charged interactions.
- Stayed current on local, state, and federal laws as well as department policies to ensure accurate guidance was given in various emergency scenarios.
- Contributed to a safer work environment for officers by relaying critical information regarding potential threats or hazards encountered during calls.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Firefighter
Richmond Fire Department
07.1996 - 12.2006
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Assisted with regular maintenance of firefighting equipment.
- Prepared incident reports detailing personnel, location and results of each call.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Assisted in prevention of fires through public education programs.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Inspected fire and life safety systems and equipment for proper placement at properties.
- Diagnosed and located hazardous materials and other sources of fires.
- Carried out fire inspections to identify fire hazards and recommend corrective measures.
- Contributed to fire investigation reports and provided testimony in court.
Education
None - Law Enforcement
TCOLE
TexasHigh School Diploma -
Lamar High School
Rosenberg, Texas05.1996
Skills
- Interviewing Techniques
- Fraud Detection
- Team Building
- Drug Enforcement
- Traffic Control
- Conflict Resolution
- Law Enforcement
- Cultural Sensitivity
- Computer Skills
- Critical Thinking
- Ethical Conduct
- Crisis Management
- Domestic Violence Intervention
- Public Safety
- Juvenile Justice
- Counterterrorism Strategies
- Problem Solving
- Decision Making
- Environmental Enforcement
- Organizational Skills
- Crime Prevention
- Report Writing
- Strategic Planning
- Integrity Management
- First Aid and CPR
- Firearms Proficiency
- Effective Communication
- Animal Control
- Patrol Procedures
- Emergency Response
- Social Media Monitoring
- Accident Investigation
- Community Policing
- Courtroom Testimony
- Arrest Procedures
- Interpersonal Skills
- Evidence Collection
- Investigative Techniques
- Surveillance Operations
- Time Management
- Community Engagement
- Criminal Investigations
- Traffic Laws
- Emergency Planning
- Legal Compliance
- Special Task Forces
- Civil Laws
- Traffic Direction
- Emergency Vehicle Operation
- Criminal Law
- Case Management
- Crime Prevention Models
- Relationship Building and Management
- Dispatch
- Probation and Parole Knowledge
- Conflict De-Escalation
- Evidence Collection Protocols
- Search and Seizure Procedures
- Planning and Coordination
- Suspect Interrogation
- Community-Oriented Policing
- Human Relations
- Self-Defense Training
- Officer Training
- Court Preparation
- Crime Prevention Training
- Surveillance
- Prosecution Support
- Community Relations
- De-Escalation Techniques
- Background Investigations
- Fingerprinting
- Court Testimony
- Safety Improvements
- Crisis Intervention and Deescalation
- Police Reports
- Undercover Operations
- Interrogation Techniques
- Staff Management
- Cross-Functional Communication
- Domestic Violence Prevention
- Risk Mitigation
- Emergency Management
- Crime Scene Processing
Accomplishments
- Averaged 150 traffic citations monthly.
Certification
- CFR - Certified First Responder
- FTO.
Barbequing
I enjoy to grill for family and friends and enjoy gatherings.
Languages
Spanish
Native or Bilingual
Timeline
Senior Police Officer
Wallis Police Department
01.2014 - Current
Police Officer
Richmond Police Department
07.2004 - 12.2006
Police Telecommunicator
Richmond Police Department
09.1997 - 12.2006
Firefighter
Richmond Fire Department
07.1996 - 12.2006
None - Law Enforcement
TCOLE
High School Diploma -
Lamar High School
- CFR - Certified First Responder
- FTO.
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