Crystal Robin
Youngsville,Louisiana
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Ready to help team achieve company goals. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Detail-oriented team player with strong organizational skills. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
8
8
years of professional experience
Work History
HIYW Stone Setting
Stuller Settings
08 2023 - 02 2024
- Enhanced project efficiency by implementing advanced surveying techniques and equipment for setting out engineering tasks.
- Computed resource quantities and requirements to give customers accurate price estimates.
- Conferred with engineering staff and other personnel to identify and resolve problems with design or implementation.
- Monitored execution of contract work for compliance with design plans and specifications.
Teller
Community First Bank
03 2022 - 05 2023
- Received loan and utility payments, sending funds to correct destinations.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Waitress
JJ's Pizza
01.2021 - 03.2022
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Server Team Lead
Poorboy's Riverside Inn
05.2016 - 10.2020
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
CSR
First Pioneer Federal Credit Union
01.2015 - 08.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted available products and services to customers during service, account management, and order calls.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
Teller
MidSouth Bank
10.2013 - 08.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted customers with banking needs and inquiries.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Graduated -
O. Comeaux High School
Lafayette, LAAssociate Degree In General Studies - SCIENCE
South Louisiana Community College
Lafayette, LA05.2020
Skills
- Exceptional Customer Service
- Multitasking Abilities
- Cash Handling
- Rapid 10-Key Data Entry
- Loans
- Currency and Coin Counters
- Financial Software
- Commercial Banking
- Federal Regulations
- Cash Handling Expertise
- Night and Safe Deposit Procedures
- Account Collections
- Advanced Excel Spreadsheet Functions
Timeline
Waitress
JJ's Pizza
01.2021 - 03.2022
Server Team Lead
Poorboy's Riverside Inn
05.2016 - 10.2020
CSR
First Pioneer Federal Credit Union
01.2015 - 08.2015
Teller
MidSouth Bank
10.2013 - 08.2014
HIYW Stone Setting
Stuller Settings
08 2023 - 02 2024
Teller
Community First Bank
03 2022 - 05 2023
Graduated -
O. Comeaux High School
Associate Degree In General Studies - SCIENCE
South Louisiana Community College
Similar Profiles
Troy VallotTroy Vallot
Manager of Operations at Stuller SettingsManager of Operations at Stuller Settings
Arezou BaganArezou Bagan
Behavioral Health Consultant at Self-Employed / Community-Based SettingsBehavioral Health Consultant at Self-Employed / Community-Based Settings
Faith Anne MeffordFaith Anne Mefford
Registered Nurse at Travel Nurse, Hospital SettingsRegistered Nurse at Travel Nurse, Hospital Settings
Gustavo HernandezGustavo Hernandez
SH&E Specialist at Shield Safety (Cabot)SH&E Specialist at Shield Safety (Cabot)
Vasiti McHenryVasiti McHenry
Patient Coordinator/ Instrument Specialist Trainee at Audibel Hearing Aid TechnologiesPatient Coordinator/ Instrument Specialist Trainee at Audibel Hearing Aid Technologies