Crystal Robles
Edna,Texas
Summary
Results-driven Banking and Administrative Professional experienced in customer service, leadership, and compliance. Built strong client relationships and coached teams to exceed performance goals while maintaining accuracy in regulated environments. Focused on achieving branch objectives through attention to detail and a commitment to high productivity.
Overview
15
15
years of professional experience
Work History
Teller • Lead Teller • Personal Banker • Assistant Manager
TDECU
11.2016 - 04.2026
- Supervised team of 7 employees to enhance service delivery and meet operational objectives.
- Achieved quarterly sales and service goals, contributing to overall branch performance and customer satisfaction.
- Originated personal, auto, boat, secured loans, and credit cards.
- Opened and serviced consumer accounts while ensuring regulatory compliance.
- Trained and mentored new employees, fostering a knowledgeable team equipped to meet customer needs.
- Represented the organization at Jackson County job fairs, Chamber of Commerce events, and Edna ISD partnership activities.
Teller • Head Teller • Lead Teller
Wells Fargo
Victoria, TX
01.2011 - 11.2016
- Processed customer transactions efficiently and accurately at a major financial institution.
- Delivered exceptional customer service, cash handling, account maintenance, and daily branch operations.
- Managed cash drawer, ensuring funds were balanced throughout the day.
- Assisted customers with account inquiries and provided product information.
- Handled customer complaints with professionalism to maintain satisfaction and trust.
- Educated customers on banking services, enhancing their understanding of products offered.
- Resolved customer complaints professionally to maintain satisfaction. with professionalism to maintain satisfaction and trust.
- Participated in training new tellers on policies and operational procedures at the branch.
Education
High School Diploma - General Studies
Victoria College
Victoria, TXSkills
- Banking Operations
- Consumer Lending
- Loan Documentation
- Compliance
- Cash Handling
- Payroll
- Customer Service
- Employee Training
- Leadership
- Time Management
- Microsoft Office
- Dispute resolution
Timeline
Teller • Lead Teller • Personal Banker • Assistant Manager
TDECU
11.2016 - 04.2026
Teller • Head Teller • Lead Teller
Wells Fargo
01.2011 - 11.2016
High School Diploma - General Studies
Victoria College