CRYSTAL RODRIGUEZ

• Implemented process changes and improvements to enhance operational efficiency using lean methodology.
• Delivered exceptional customer service support while collaborating with cross-functional teams across Citi.
• Advise on moderately complex projects, utilizing pertinent tools and methodologies
• Provide guidance regarding information security concepts/policies, suggest implementation into day-to-day work
• Coach team members, and identify development needs/resources to encourage stretch capabilities
• Communicate the need for change, involve stakeholders in the change process and apply change theory to complete successfully

• Create, modify, and delete User and Functional IDs

• Manage entitlement groups and roles within an operating system, database and/or application

• Research, investigate and resolve complex entitlement issues

• Grant entitlements to Client employees and external clients to access infrastructure and Client-hosted external applications

• Migrate Information Security Administration (ISA) support of systems into CLIENT Service Delivery sites from non-CLIENT organizations

• Confident in the creation and execution of detailed test plans, script writing exercises and script execution to verify software functionality and adherence to business requirements.

• Execution of scripts will include progress reporting, defect tracking, and risk assessments.

• Working across multiple cross-functional, cross site teams to complete tasks.

• Ability to recognize risks or issues in a project and communicate back to management or project teams.

• High technical aptitude. MS Word, Excel, Outlook, Power Point, as well as familiarity with MS Office Proficiency, MS Project, MS Access, MS Visio, and Client QC/ALM.

• Designed and executed systems for tracking metrics and reconciling tokens, ensuring a structured workplace and balanced workload distribution.
• Executed the flow of internal and external data encryption systems, adhering to strict deadlines while performing physically intensive tasks.
• Conducted onboarding training for new employees, focusing on various aspects of token operations to ensure operational proficiency.
• Managed account creation and deletion processes to maintain operational efficiency and support standards.
• Assisted teams with technical tasks using Microsoft Office Suite, Putty, and Oracle. Supported logistics operations with UPS WorldShip, DHL, and Easyship. Facilitated access to premier software tools for efficient project execution.

• Facilitated after-school care programs to enhance children's development and well-being.
• Crafted detailed lesson plans that align with curriculum standards and address diverse learning needs.
• Designed and implemented educational programs to enhance children's learning experiences.
• Strengthened human relations expertise by collaborating effectively with parents and team members.
• Strengthened interpersonal skills by collaborating with colleagues from various cultural backgrounds.

• Processed incoming and outgoing mail efficiently, ensuring timely delivery across departments.
• Managed inventory of mailing supplies, optimizing stock levels to prevent shortages.
• Operated various mailing equipment, including postage machines and folder-inserters for accurate processing.

• Maintain records of incoming and outgoing certified mail.

• Responsible for collecting all outgoing mail for the site and ensuring it is picked up by the proper courier in a timely manner.

• High technical aptitude. Microsoft Office, UPS, WorldShip, DHL, EasyShip and Labels.