Crystal Rogers-Newkirk
Medical
Clayton,NC
Summary
A resourceful and resolute health care worker, with experience working alongside and in support of doctors. Accredited training in clinical and laboratory procedure. With 10+ years’ experience in a challenging environment, while excellent clinical, bedside manner, communication, teamwork and health promotion skills. Consistently, striving to improve the quality of life in the health and well-being of patients and their families.
Overview
10
10
years of professional experience
Work History
Population Health Specialist
WakeMed
Raleigh, NC
06.2019 - Current
- Ensuring implementation of best practices in patient care and staff training to promote health and wellness.
- Led multidisciplinary, continuous quality improvement program to improve patient outcomes.
- Took patient medical histories and vital signs as well as performed, injections and diagnostic procedures and ancillary tests.
- Identifying quality gaps in over 100 patients daily, with complex health needs, to ensure that appropriate follow-up and medical care is provided.
- Uses motivational interviewing to discuss services due with patients based on standing orders and quality measures guidelines
- Work with payer's and external partners to download beneficiary, utilization and quality data monthly .
- Communicated with patients to understand health needs and challenges.
- Educated clients and families about rights and responsibilities.
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Worked well in team setting, providing support and guidance
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
Medical Assistant
Clayton Medical Associates
Clayton, NC
04.2017 - 05.2019
- Verified 50 patients daily by information by interviewing patient; recording medical history; confirming purpose of visit
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Preparing and administering medications & Immunizations/injections as directed by physician.
- Transmitting prescription refills as directed
- Removing sutures and changing dressings
- Completed EKGs and other tests based on patient present in office.
- Update and file patients' medical records, fill out insurance forms, hand correspondence, scheduling appointments, triage calls, arranging for hospital admission and laboratory service
- Prior authorization & schedule surgeries & diagnostic procedure such as MRI's CT's
- Sanitized, restocked, and organized exam rooms and medical equipment..
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
Education
Associate of Science - Medical Assistant
05.2012
- Dean's List [Fall/Spring Semester]
- Honor Roll
- [3.8] GPA
Bachelor of Science - Health Sciences
05.2015
- Dean's List [Spring/Fall semester 2010-2012]
- Dean's List [Spring/Fall semester 2013-2015]
- Honor Roll [Spring/Fall semester 2010-2015]
- Relevant Coursework: [Epidemiology] & [Anatomy & Physiology]
- [3.6] GPA
- Capstone Project: [Exercising with Chronic Conditions and Diseases], I wrote a literature review that has summarized several of studies that show the benefits that regular exercise has on conditions including cardiovascular disease, Type 2 Diabetes, and cancer.
- CPR Certified
Skills
- Problem Management
- Program Enrollments
- Quality Control Procedures
- Clinical Interviewing
- Regulatory Compliance
- Case Management
- Critical Thinking
- EMR Systems
- Infection Control Procedures
- Patient Monitoring
- Time Management
- Medicare Compliance
- Health and safety requirements
- Healthcare laws and regulations
- Project oversight
- Profit improvements
Timeline
Population Health Specialist - WakeMed
06.2019 - Current
Medical Assistant - Clayton Medical Associates
04.2017 - 05.2019
Kaplan University - Associate of Science, Medical Assistant
Kaplan University - Bachelor of Science, Health Sciences
Licenses & Certifications - ,