CRYSTAL ROJAS
Houston,TX
Summary
Senior personal injury legal assistant supporting intake through settlement by reviewing case details to identify settlement opportunities and coordinate discussions with supervising attorneys; maintain organized paperless records and summarize legal research. Ensure clear, timely communication between clients, attorneys, and outside parties.
Overview
17
17
years of professional experience
Work History
Personal Injury Legal Assistant
Law Offices of Willie D. Powells
Houston, TX
01.2017 - 06.2026
- Identified settlement opportunities through case review, facilitating discussions with supervising attorney.
- Maintained clear communication between parties during litigation, ensuring alignment and understanding.
- Case matters moved efficiently from intake through settlement.
- Organized client records in a paperless office storage system.
- Analyzed and summarized legal research findings to inform decision-making and case review.
Clerk III
Fondren Middle School
Houston, TX
09.2015 - 01.2017
- Coordinated administrative support activities, including file management, document reproduction, fax transmission, mail processing, and calendar scheduling to maintain efficient office operations.
- Managed office equipment use, including computers, printers, copiers, and scanners, to support reliable daily workflow.
- Delivered professional phone support by answering calls and resolving inquiries in timely manner.
Office Manager's Assistant
Lindale Healthcare Clinic
Houston, TX
04.2013 - 09.2015
- Provided front desk support at Lindale Healthcare Clinic through patient check-in and call handling.
- Managed appointment scheduling, calendar coordination, and visit changes based on provider availability.
- Streamlined communication between patients, staff, and providers across clinic departments.
- Maintained confidential document tracking and organized records for healthcare compliance.
- Oversaw office inventory and placed supply orders as needed.
- Resolved client and case issues quickly to improve customer satisfaction.
- Maintained clean, orderly reception area.
- Greeted visitors, handled calls, and supported front reception desk operations.
- Delivered daily administrative support to marketing manager.
- Coordinated promotional events and tradeshows.
- Planned promotional events by arranging speakers and coordinating activities.
Personal Injury Legal Assistant
Darren Miller
Houston, TX
05.2009 - 04.2012
- Provided administrative support to attorneys in a fast-paced legal environment, organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
- Maintained confidential client files and other sensitive information with discretion and professionalism.
- Cultivated positive relationships with clients and legal staff to support effective communication and collaboration.
- Conducted research and collaborated with partner agencies to gather critical information for serving legal documents.
- Updated case management system with notes, data and reports.
- Answered phones and addressed client inquiries or concerns to enhance customer satisfaction.
Education
High School Diploma -
Parkview Baptist High School
06-2000
Skills
- Legal analysis and case management
- Client onboarding and relations
- Document preparation and records administration
- Data research and appointment scheduling
- Written correspondence and staff development
- Records administration
- Appointment scheduling
- Written correspondence
- Client relations
- Staff development
- Legal analysis
Personal Information
Title: Legal Assistant
LANGUAGES
English, Spanish Conversational
Softwares
- Needles
- Case Peer
- Filevine
Timeline
Personal Injury Legal Assistant
Law Offices of Willie D. Powells
01.2017 - 06.2026
Clerk III
Fondren Middle School
09.2015 - 01.2017
Office Manager's Assistant
Lindale Healthcare Clinic
04.2013 - 09.2015
Personal Injury Legal Assistant
Darren Miller
05.2009 - 04.2012
High School Diploma -
Parkview Baptist High School