Crystal Roscher
Chester,VA
Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Health Care Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Exceptional Customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Heathcare professional experienced with providing personal care and support to individuals. Utilizes effective communication skills to build trust and ensure comfort. Knowledge of best practices in hygiene, nutrition, and patient mobility.
Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
21
21
years of professional experience
Work History
DSP
Rescare Homecare
Richmond, VA
06.2026 - Current
- Provided personal care assistance, ensuring comfort and safety for individuals with disabilities.
- Developed individualized care plans in collaboration with clients and their families to enhance quality of life.
- Trained and mentored new staff on best practices for client support and safety protocols.
- Monitored client progress, documenting changes and communicating effectively with healthcare teams.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services tailored to individual needs.
- Advocated for client rights and needs, ensuring access to necessary resources and support services.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Personal Care Attendant
Private Duty In-Home Care
Chester, Va
08.2005 - 05.2022
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Provided safe mobility support to help patients move around personal and public spaces.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
- Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Facilitated social interaction for homebound clients through engaging conversations and recreational activities.
- Maintained detailed records of clients'' progress, identifying areas of improvement and adjusting care plans accordingly.
- Administered medications as prescribed by healthcare providers, ensuring proper dosage and adherence to schedules.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted with physical therapy exercises under the guidance of healthcare professionals, promoting increased mobility and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Real Estate Tour Guide for Transferring Doctors
Highlands Realty
Chester, VA
06.2012 - 06.2020
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Coordinated appointments to show marketed properties.
- Communicated with clients to understand their property needs and preferences.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Developed comprehensive tour itineraries tailored to diverse client interests and preferences.
Director
All About Love
Midlothian VA
06.2012 - 11.2014
- 2 years of executive experience.
- Prepared operational and salary budgets.
- Managed day-to-day development issues.
- Facilitated a fast-paced and dynamic entrepreneurial environment.
- Drove specification, scheduling, status and review processes.
- Reconciled business and creative needs.
- Directed business processes from conceptualization through end-user delivery.
- Spearheaded marketing initiatives.
- Developed monthly reports.
- Observed all laws, regulations and other applicable obligations.
- Revised plans as needed to meet changing goals and requirements.
- Anticipated and prepared required materials for meetings.
Patient Advocate
Memorial Regional Medical Center
Mechanicsville, VA
03.2008 - 07.2012
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Transported patients to other areas of the hospital in wheelchairs and gurneys.
- Provided a comforting and soothing environment.
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
- Made sure that patients were being treated fairly and made sure that patients were happy with their level of care.
- Assisted family members of patients in visiting and guiding families to proper leadership to resolve any problems with care.
- Worked in CCU and ER
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Educated patients and families on healthcare options and financial support resources.
- Worked effectively with staff from all departments to coordinate resolutions.
Education
Associate of Science - Nursing
John Tyler Community College
Chester, VA05-2010
Skills
- CPR/First Aid certified
- Patient-focused care
- Trustworthy companion
- Compassionate
- Efficient and reliable team player
- Flexible
- Excellent communication skills
- Social media knowledge
- Appointment setting
- Works well under pressure
- Excellent planner and coordinator
- Accurate and detailed
- Professional phone etiquette
- 60 WPM typing speed
Accomplishments
- Quality Assurance -
Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control. - Patient Care
- Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.
Timeline
DSP
Rescare Homecare
06.2026 - Current
Real Estate Tour Guide for Transferring Doctors
Highlands Realty
06.2012 - 06.2020
Director
All About Love
06.2012 - 11.2014
Patient Advocate
Memorial Regional Medical Center
03.2008 - 07.2012
Personal Care Attendant
Private Duty In-Home Care
08.2005 - 05.2022
Associate of Science - Nursing
John Tyler Community College