Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shallace Burrise

Fresno,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Customer Care] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

DSP

E&S Residential Care Services
10.2023 - Current
  • Vitals & Medication management, Nutritional management and oversight input/output, Answer patient calls, Wound care, Repositioning patients who are bedridden, Assist with daily living skills & physical mobility/ADLs, Medical care coordination, Ensured sanitized and comfortable environment

CSR

T Mobile Retailer
09.2022 - 10.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.

DSP

FairWinds
05.2022 - 08.2022
  • Medication management and safety distribution, Daily hygiene care, Nutritional management and oversight for patients on specific diets, Answer patient calls, Wound care, Turning and repositioning patients who are bedridden passing meds
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.

Customer Service Representative

Aetna
06.2021 - 04.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Alorica
06.2016 - 03.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Overnight Stocker

Walmart
11.2015 - 06.2016
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

DSP / Nursing Assistant

Grandmother
04.2007 - 01.2015
  • Vitals & Medication management, Nutritional management, Answer patient calls, Assist with daily living skills/ADLs, Medical care coordination

Education

Diploma -

Rossevelt High School
Fresno, CA
06.2010

Skills

  • Coordinate medical care with physicians
  • Assist with daily living skills/ADLs
  • Good Telephone Etiquette
  • Cpr/first aid certified
  • Calm Under Pressure
  • Relationship Building
  • Medical records/charting
  • Microsoft Word
  • Decision-Making
  • Supervision and leadership
  • HIPAA Certified
  • Vital signs
  • Wound care

Certification

  • Home Care
  • Medication Administration
  • Developmental Disabilities Experience
  • Nursing
  • Meal Preparation
  • Cleaning Experience
  • Hospice Care
  • Basic Computer Skills
  • Customer Service
  • CPR/BLS- American Heart Association
  • First Aid Certification

Additional Information

  • Responsible, trustworthy, motivated, punctual, and team player
  • Success-driven, goal-oriented and strive to be the best
  • Excellent written and oral communication skills, and time management skills
  • Proven customer service skills
  • Able to interact and work well with diverse groups of individuals and decision-makers
  • Proficient with technology and office procedures
  • Able to work well in fast-paced and high-stress environments
  • Being able to analyze and apply critical thinking
  • Identify patient and patient's medications to properly distribute them

Timeline

DSP

E&S Residential Care Services
10.2023 - Current

CSR

T Mobile Retailer
09.2022 - 10.2023

DSP

FairWinds
05.2022 - 08.2022

Customer Service Representative

Aetna
06.2021 - 04.2022

Customer Service Representative

Alorica
06.2016 - 03.2020

Overnight Stocker

Walmart
11.2015 - 06.2016

DSP / Nursing Assistant

Grandmother
04.2007 - 01.2015

Diploma -

Rossevelt High School
Shallace Burrise