Detail-oriented Administrative Specialist with a strong background in fiscal operations and policy research. Proven track record of enhancing administrative efficiency through digital systems and effective staff training. Skilled in contract negotiation and maintaining compliance with state regulations to support agency objectives.
Hi, I’m
Crystal Rosen
Financial Technician
Meridian,ID
Summary
Overview
15
years of professional experience
Work History
Idaho Industrial CommissionBoise, ID
Financial Technician
05.2023 - Current
Job overview
- Transitioned accounts payable operations from hard copy records to digital system using Luma.
- Processed commission accounts payable transactions and maintained accurate financial records.
- Entered interagency billings into Luma, ensuring timely processing.
- Implemented internal controls that strengthened operational processes.
- Conducted statute and policy research; trained staff on compliant P-card usage to ensure adherence to regulations.
- Assisted in negotiating contracts, securing favorable terms that aligned with agency objectives.
- Supported accounts receivable technician during biannual workers' compensation insurance premium collections.
- Ensured compliance with state and agency policies while assisting staff with travel.
- Facilitated conversion of agency fiscal operations from legacy systems to Luma.
Idaho Soil and Water Conservation CommissionBoise, ID
Administrative Assistant
06.2018 - 05.2023
Job overview
- Leveraged software systems, including STARS, FAS, NEOGOV, and SCO applications, to streamline administrative processes.
- Functioned as board clerk and public records request liaison to maintain compliance.
- Oversaw p-card program, website management, and central payroll operations to ensure smooth operations.
- Processed commission accounts receivable and payable transactions while maintaining accurate records.
- Edited agency newsletter content to enhance clarity and engagement.
- Served as department of purchasing liaison, enhancing the efficiency of procurement processes.
- Oversaw fleet management and WEX account operations for efficient resource allocation.
Idaho Department of Health & WelfareBoise, ID
Customer Service Representative
09.2017 - 06.2018
Job overview
- Assisted callers with inquiries regarding general DHW benefits.
- Responded to email inquiries in a timely manner.
- Facilitated the routing of new benefit applicants to ensure timely processing.
- Provided support as a training assistant for new customer service representatives during onboarding.
- Coordinated mail distribution to enhance internal communication effectiveness.
Skills
- Accounts payable and receivable
- Accounts management
- Interagency billing processing
- Internal controls assessment
- Compliance enforcement
- Contract negotiation
- Billing processing
- Purchasing coordination
- Fleet account management
- Mailroom operations
- Attention to detail
- Problem solving
- Data entry
Training
Training
- Excel Level 2, 11/2024
- Wellness Awareness, 10/2024
- Getting Things Done, 02/2021
- Crucial Conversations, 01/2019
Timeline
Financial Technician
Idaho Industrial Commission
05.2023 - Current
Administrative Assistant
Idaho Soil and Water Conservation Commission
06.2018 - 05.2023
Customer Service Representative
Idaho Department of Health & Welfare
09.2017 - 06.2018