Open To Work
Crystal Ross
Danville,VA
Work Preference
Summary
Experienced with operating and maintaining industrial machinery. Utilizes troubleshooting techniques to resolve mechanical issues promptly, ensuring minimal production downtime. Knowledge of safety standards and efficient production practices.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.
Debt collection professional with strong track record in negotiating settlements and resolving account discrepancies. Known for high standards and delivering results through effective communication and strategic planning. Reliably collaborates with team members and adapts to changing priorities, showcasing expertise in negotiation and conflict resolution.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Line Assembly/Machine Feeder/Pick&Pack/Gatekeeper
Masis Staffing/Monogram Snacks
Martinsville, VA
06.2024 - 03.2025
- Line Assembler- picking finished meat snack products in proper gables on a conveyor belt set at standard fast speed to meet line production. Inspect gables for proper dates and labels and stacked to a skid ready for wrapping and shipping.
- Machine Feeder- Fill empty pockets with meat snacks to be fed through machine at fast paste sealed and dated before entering the pack side to be packed into gables.
- Gatekeeper- Keep track of inventory for the use of the meat snacks, beginning and end of shift. Using a spreadsheet to input information, using math to calculate the totals. Keeping supervisors updated.
Scanner Operator
TRN/JTI - Japan Tobacco International
Danville, VA
07.2023 - 03.2024
- Operated scanning equipment to ensure accurate inventory tracking and management.
- Conducted regular quality checks on scanned items to maintain data integrity.
- Collaborated with team members to streamline scanning processes and improve workflow efficiency.
- Trained new staff on proper scanning techniques and safety protocols.
- Gathered, sorted and scanned documents to enter into computer system.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Make sure boxes are in proper condition for shipping.
- Inform forklift drivers of what location each set is going for shipping
Sub Assembler
Morgan Olson
Ringgold, VA
01.2022 - 07.2023
- We build Fed Ex & UPS, Canadian trucks here at Morgan Olson. I started with installing door windows, panels & locks using powered tools effectively, safely & timely manner to keep up with line production.
- Complied with production and assembly instructions
- Operated precision measuring instruments
- Screwed work pieces
- Maintained a safe work area
- Build firewalls. Steps & cabs for chassis making sure all measurements and parts are assembled correctly and ready to be installed
- Actively met assembly goals
Debt Collector
PRA
Danville, Va
11.2019 - 01.2023
- Managed high-volume accounts, ensuring timely collections and reducing outstanding balances.
- Developed and implemented effective communication strategies to engage clients in repayment discussions.
- Analyzed account histories to identify patterns, improving collection tactics and client interactions.
- Enhanced reporting processes by utilizing CRM software for tracking collection activities and statuses.
- Established strong relationships with clients, fostering trust while maintaining professional boundaries in negotiations.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Administrative Assistant
Ez Trans
Danville, VA
12.2019 - 08.2020
- Coordinated schedules and meetings, ensuring optimal time management for executives.
- Organized and maintained electronic filing systems for efficient document retrieval.
- Processed incoming correspondence and prioritized communications for prompt response.
- Managed office supplies inventory, negotiating with vendors to optimize costs.
- Developed and implemented office procedures to enhance operational efficiency.
- Trained new staff on administrative protocols and software applications.
- Assisted in project coordination, tracking progress, and providing updates to stakeholders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High school diploma or GED -
High School Diploma -
John M Langston Focus School
Danville, VA06-2012
Skills
- Organizational skills
- Factory (6 years)
- Night audit
- Materials handling
- RF scanner
- Communication skills
- Order picking
- Heavy lifting
- Filing
- Programmable logic controllers
- Cash register
- Customer Service (10 years)
- Sewing
- Sales
- Machining
- Clerical experience
- Distribution center
- Strong communication skills
- Production line efficiency
- Hand-eye coordination
- Data entry proficiency
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
- Client relations
- Customer research
- Multitasking
- Payment scheduling
- Paperwork processing
- Record keeping
- Payment processing
- Basic mathematics
- Pleasant telephone demeanor
- Active listening
- Data entry
- Microsoft Excel
- Call center operations
- Microsoft outlook
- Scheduling
- POS systems expert
Timeline
Line Assembly/Machine Feeder/Pick&Pack/Gatekeeper
Masis Staffing/Monogram Snacks
06.2024 - 03.2025
Scanner Operator
TRN/JTI - Japan Tobacco International
07.2023 - 03.2024
Sub Assembler
Morgan Olson
01.2022 - 07.2023
Administrative Assistant
Ez Trans
12.2019 - 08.2020
Debt Collector
PRA
11.2019 - 01.2023
High school diploma or GED -
High School Diploma -
John M Langston Focus School
Section name
Medicaid