Summary
Work History
Education
Skills
Accomplishments
Timeline
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Crystal Rua

Fair Oaks,CA

Summary

Seeking a role to leverage my skills and foster professional development. Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.

Work History

Program Manager

Bridges Professional Treatment Services
01 2020 - 11 2021
  • Developed and maintained logistics workflows, procedures and reports.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Interacted with collaborative community members and clients to identify individual needs and requirements.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Facilitated onboarding of new staff
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines through Covid-19 pandemic.

Resource Specialist/Recovery Soecialist

Bridges Professional Treatment Services
Sacramento, CA
07 2008 - 01 2020
  • Managed caseload for Family Drug Court clients, overseeing drug testing, treatment, and support group requirements
  • Collaborated with partners, prepared compliance reports, conducted home visits, and provided resources and support as needed.
  • Collected, entered and extracted data for stakeholders.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Assisted clients in navigating housing, legal service.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Completed data entry tasks with accuracy and efficiency.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Drug screenings and reporting 2xs monthly reports for probation, CPS and Drug court.

Education

Associates - Advanced Health And Fitness

Bryan College
Gold River, CA

Skills

  • Management
  • Microsoft Office
  • Administrative Operations
  • Conflict Resolution
  • Communication
  • Team Player
  • Detail-Oriented
  • Telephone skills
  • Office management
  • Documentation and reporting
  • Staff Management
  • Professional demeanor
  • Verbal and written communication

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Achieved Result through effectively helping with Task.
  • Collaborated with team of Number in the development of Project name.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Program Manager

Bridges Professional Treatment Services
01 2020 - 11 2021

Resource Specialist/Recovery Soecialist

Bridges Professional Treatment Services
07 2008 - 01 2020

Associates - Advanced Health And Fitness

Bryan College

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Crystal Rua