Summary
Overview
Work History
Education
Skills
Training and certifications
Timeline
Generic

Crystal Rucker

Conyers,GA

Summary

Dynamic leader with seven years of experience in management and quality assurance. Track record of optimizing order processing and maintaining equipment reliability. Proficient in training staff, coordinating tasks, and enhancing processes to meet quality and compliance standards. Dedicated to fostering a safe work environment while achieving high levels of productivity and continuous improvement.

Overview

9
9
years of professional experience

Work History

Quality Manager

Caterpillar Inc.
Athens, GA
04.2024 - Current
  • Ensured compliance with quality standards and regulations in manufacturing processes.
  • Collaborated with cross-functional teams to implement quality control measures.
  • Developed and maintained documentation for quality assurance procedures and protocols.
  • Trained team members on quality management practices and safety procedures.
  • Analyzed customer feedback to enhance product quality and service delivery.
  • Facilitated root cause analysis for non-conformance issues in production processes.
  • Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
  • Investigated customer complaints regarding product quality issues and developed strategies for resolution.
  • Provided leadership in developing best practices for continuous improvement initiatives across all departments.
  • Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
  • Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.

SECTION MANAGER 3

Caterpillar
Athens, GA
04.2020 - 04.2024
  • Established production standards and productivity goals for section, prioritizing tasks to reach deadlines.
  • Recommended process improvements to streamline production workflows.
  • Communicated with other section managers to determine best ways to meet quotas and quality goals.
  • Analyzed inventory levels to provide appropriate stock for each shift.
  • Oversaw organization and cleanliness of production area.
  • Staffed production line appropriately for scheduled workload.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Produced thorough, accurate and timely reports of project activities.

TEAM LEAD 2

Caterpillar
Athens, Ga.
03.2016 - 04.2020
  • Enforced company policies and addressed coworkers' inquiries to enhance compliance.
  • Delegated daily tasks to team members, optimizing overall productivity.
  • Provided leadership and supervision, driving employee engagement and operational efficiency.
  • Mentored new hires on machine operations and safety procedures to prevent workplace injuries.
  • Developed and implemented process improvement initiatives, enhancing retention rates and customer satisfaction.
  • Conducted thorough inspections of equipment, resolving potential issues to avoid project delays.
  • Fostered positive employee relationships through effective communication and training initiatives.
  • Promoted to leadership position for strong work ethic and exceptional customer service delivery.

Education

High School Diploma -

Elbert County High School
Elberton, GA
05.1996

Some College - No Degree

Middle Georgia College
Cochran, GA

MIG, TIG, and Stick welding certified - Cooper pipe brazing, Welding skill training, Advanced ARC welding

Athens Technical College
Athens, GA

Skills

  • Quality assurance and compliance
  • Statistical analysis and root cause analysis
  • Documentation management
  • Process improvement
  • Workflow optimization
  • Team leadership
  • Effective communication
  • Employee training
  • Conflict resolution
  • Problem solving
  • Problem-solving
  • Quality processes

Training and certifications

  • Green belt and CPS
  • Robotic training
  • Visual weld training
  • certified welder

Timeline

Quality Manager

Caterpillar Inc.
04.2024 - Current

SECTION MANAGER 3

Caterpillar
04.2020 - 04.2024

TEAM LEAD 2

Caterpillar
03.2016 - 04.2020

High School Diploma -

Elbert County High School

Some College - No Degree

Middle Georgia College

MIG, TIG, and Stick welding certified - Cooper pipe brazing, Welding skill training, Advanced ARC welding

Athens Technical College

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