Crystal Salazar
El Paso,TX
Summary
- Focused server successful at multi-tasking and delivering prompt and friendly service to all customers. Offering thorough knowledge of menu items and various preparation methods. Talent in maintaining positive attitude and great sense of humor during peak hours.
- Polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
- Responsible food preparation team member offering proven skills in promoting customer satisfaction, providing exceptional service and maintaining clean facilities. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and promoting long-term loyalty.
- Goal-oriented hostess with expertise working at restaurants and cafes. Offering exemplary customer service and payment handling skills. Capable of training new team members and diffusing irate customers and situations. Available 40 hours per week, including weekends and holidays.
Overview
10
10
years of professional experience
Work History
Cashier/Food Prep
Subway
El Paso, TX
09.2015 - 01.2017
- Operated as full-service food provider in Subway establishment by taking orders, preparing meals and collecting payments.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Prepared sandwich food items by chopping, dicing, baking and cooking ingredients.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Served as the store closer, and store opener.
- Paced working environment while ensuring product quality.
Hostess
L&J Cafe
El Paso, Texas
05.2017 - 03.2018
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using telephone, computer, reservation book.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Maintained clean and presentable tables with tableware, glassware, silverware and linens.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Answered customer questions about hours, seating and menu information.
Call Center Agent
TLC & Associates
El Paso, TX
04.2018 - 07.2018
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and service issues.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Educated customers on product and service details and information.
- Answered customer questions regarding merchandise and pricing.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Server
Red Peppers
El Paso, TX
07.2018 - Current
- Assisted fellow serving staff by delivering meals and special requests to satisfy guests.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Maintained cleanliness of dining room, lobby and service areas.
- Monitored cash intake and deposits, ensuring 100% accuracy.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Delivered quality service by creating warm and welcoming environment.
Education
GED - undefined
College Career & Technology Academy
El Paso, TX2015
Skills
- Food sales and promotion
- Hospitality service expertise
- Cash handling expert
- Food preparation
- High-volume dining
- Communication skills
- Customer service
- Sale expertise
- Telemarketing expertise
- Microsoft Office
- Answering questions
- Complaint resolution
- Key holder experience
- Table setting
- Dinner service planning
Timeline
Server
Red Peppers
07.2018 - Current
Call Center Agent
TLC & Associates
04.2018 - 07.2018
Hostess
L&J Cafe
05.2017 - 03.2018
Cashier/Food Prep
Subway
09.2015 - 01.2017
GED - undefined
College Career & Technology Academy