Crystal Salazar
Fort Worth,TX
Summary
Accomplished leader with extensive experience in mentoring and employee development. Focused on implementing effective training programs and streamlining workflows to drive operational success and enhance team readiness.
Overview
23
23
years of professional experience
Work History
Phlebotomy Group Lead
Quest Diagnostics
Irving, TX
01.2014 - Current
- Led cross-functional teams to enhance operational efficiency by cross credentialing all staff for optimal performance
- Developed training programs to improve staff performance and compliance and Quest SOPs
- Implemented Huddle boards at PSCs for staff to say easy pay ,invoices , and patient satisfaction scores bi-weekly
- Streamlined workflow procedures, reducing tnps, by providing individual coaching tailored to each PSR need for development
- served as interim supervisor in absence of Joseph Burton
- Collaborated with management to align departmental goals with front of house implantation as well as engagement on patient surveys from 80%-90%
- Analyzed process metrics to identify areas for improvement and drive strategic initiatives to better metrics in our area for downtown fort worth
Phlebotomist Technician /processor
Cpl Labs
Fort Worth, TX
05.2011 - 04.2014
- Collected blood samples efficiently, ensuring patient comfort and adherence to safety protocols.
- Maintained accurate records of specimens, facilitating smooth laboratory operations and timely processing.
- Performed venipuncture and capillary draws with precision, minimizing discomfort and maximizing sample integrity.
- Assisted in training new staff on phlebotomy techniques and laboratory procedures, enhancing team performance.
U.S. Army Medicine Specialist
US Army
Fort Leonard Wood, MO
07.2003 - 07.2005
- Led operational planning and execution for mission-critical objectives.
- Developed and implemented training programs to enhance team performance and readiness.
- Coordinated logistics and resource allocation for large-scale operations.
- Analyzed intelligence data to inform strategic decision-making processes.
Education
Medical Assisting
Remington College
Fort Worth, TX01-2007
High School Diploma -
Dunbar High School
Fort Worth, TX06-2003
Skills
- troubleshoot all Care 360 issues , hardware issues , IT issues with Kiosks , and any quest equipment
- Employee development by proactively fostering employee development by creating personalized training plans and cross training staff to meet staffing needs
- Investigate all TNPs through QLS and Document search and report on active coaching log
- trained all employees on non-dot and DOT collections and certified them
- served not only as group lead but interim supervisor anytime our supervisor was absent, managing daily schedules for everyone, daily operations , team
- expectations and seamless workflow and conduct team huddles
- Maintaining communication with intricate clients such as cooks, and baylor at all times
- Mentored new hires to ensure team readiness and career growth by developing their particular skillsets
Accomplishments
-was nominated this year for inspire by my last supervisor Joseph Burton as his group lead
- Documented and resolved cooks high TNP issue,by documentation and closely monitoring , which led to better understanding of cooks HO clinic client operation
- Questioned tnp adjustments, that would before fall on patient services such as platelet clumping and possible logical solutions, had them adjusted off
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Group Lead
Quest Diagnostics
01.2014 - Current
Phlebotomist Technician /processor
Cpl Labs
05.2011 - 04.2014
U.S. Army Medicine Specialist
US Army
07.2003 - 07.2005
Medical Assisting
Remington College
High School Diploma -
Dunbar High School