Crystal Salgado
Napa,CA
Summary
Dedicated Administrative and Payroll Professional with experience supporting office operations, payroll processing, customer service, and records management across agriculture, banking, healthcare, and retail industries. Proven ability to manage confidential information, process payroll accurately, maintain organized records, and provide exceptional support in fast-paced environments. Recognized for strong attention to detail, excellent communication skills, reliability, and the ability to build positive relationships with employees, clients, and customers. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
Work History
Payroll Clerk / Administrative Assistant
Vine & Valley Farm Labor
Napa, USA
05.2024 - 09.2024
- Processed weekly payroll by verifying employee hours, timecards, and piece-rate pay using AgCode and QuickBooks.
- Maintained accurate payroll records while ensuring compliance with company policies and payroll procedures.
- Completed employee onboarding documentation, including I-9s, W-4s, and new hire packets.
- Created and maintained employee profiles and employment updates in company databases.
- Prepared weekly payroll checks for timely distribution to field supervisors.
- Communicated daily with HR, foremen, and clients regarding payroll changes, employee records, and pay adjustments.
- Managed company email correspondence, incoming and outgoing mail, and Google Calendar scheduling.
- Printed employee applications, timecards, payroll reports, and daily timesheets as needed.
- Scanned, copied, filed, and maintained confidential employee records.
- Monitored office supply inventory and ensured the office remained organized and fully stocked.
Central Services Clerk II - Microfilm Copy Department
Westamerica Commercial Credit
Fairfield, USA
08.2022 - 10.2022
- Processed customer requests for bank statements, check copies, and account documentation with a high level of accuracy.
- Reviewed service register charges to ensure proper customer billing and eliminate duplicate charges.
- Verified confidential customer information using multiple banking systems.
- Responded to inquiries from branch managers and employees throughout the region.
- Processed legal subpoenas and document requests while meeting strict deadlines.
- Organized department records, archived emails and faxes, and maintained accurate daily logs.
- Assisted with large-volume document requests and departmental reporting.
Records Technician
WOW! Smiles Orthodontics
Vallejo, USA
05.2022 - 07.2022
- Welcomed patients and delivered outstanding customer service in a fast-paced orthodontic practice.
- Captured diagnostic photographs and panoramic and cephalometric X-rays using Orthominds software.
- Maintained accurate electronic patient records while ensuring HIPAA compliance.
- Assisted clinical staff with patient records and chairside support as needed.
- Sterilized dental instruments following OSHA infection-control standards.
- Maintained inventory of clinical supplies and ensured treatment areas remained clean and organized.
- Collaborated with providers, treatment coordinators, and front office staff to ensure efficient patient care.
Customer Service Representative (Remote)
Gap Inc. Call Center
Rocklin, USA
09.2020 - 01.2021
- Assisted customers through high-volume inbound calls while delivering exceptional customer service.
- Processed orders, returns, exchanges, billing updates, and account changes.
- Investigated delivery issues and resolved customer concerns efficiently.
- Verified customer information to protect account security.
- Maintained detailed documentation of customer interactions and account updates.
Receptionist
Tax Tiger
Fairfield, USA
05.2019 - 09.2019
- Managed a multi-line phone system and greeted clients professionally.
- Scheduled appointments and maintained the CEO/Attorney's calendar.
- Prepared IRS Form 2848 and other legal documentation.
- Organized confidential client files and maintained accurate records.
- Provided administrative support including copying, faxing, filing, and mail distribution.
- Maintained office organization and monitored office supply inventory.
Sales Associate
DKNY
Vacaville, USA
04.2016 - 08.2017
- Consistently exceeded monthly sales goals through excellent customer service and upselling techniques.
- Assisted customers with merchandise selection and product recommendations.
- Maintained visual merchandising standards and organized inventory throughout the store.
Sales Associate
BCBGMAXAZRIA
Vacaville, USA
11.2016 - 01.2017
- Delivered exceptional customer service while consistently exceeding daily sales goals.
- Assisted customers with product selection and promoted loyalty program enrollment.
- Stocked merchandise and maintained an organized sales floor and stockroom.
Education
High School Diploma -
Angelo Rodriguez High School
Fairfield, CaliforniaSkills
- Payroll Processing
- Administrative Support
- QuickBooks
- AgCode
- Google Workspace
- Microsoft Office Suite
- Data Entry (40 WPM)
- Timekeeping & Payroll Verification
- Employee Onboarding (I-9 & W-4)
- Records & Document Management
- Calendar & Meeting Coordination
- Customer Service
- Problem Solving
- Multitasking
- Team Collaboration
- Bilingual: English & Spanish
Languages
- English, Fluent
- Spanish, Fluent
Awards
- English, Fluent
- Spanish, Fluent
Timeline
Payroll Clerk / Administrative Assistant
Vine & Valley Farm Labor
05.2024 - 09.2024
Central Services Clerk II - Microfilm Copy Department
Westamerica Commercial Credit
08.2022 - 10.2022
Records Technician
WOW! Smiles Orthodontics
05.2022 - 07.2022
Customer Service Representative (Remote)
Gap Inc. Call Center
09.2020 - 01.2021
Receptionist
Tax Tiger
05.2019 - 09.2019
Sales Associate
BCBGMAXAZRIA
11.2016 - 01.2017
Sales Associate
DKNY
04.2016 - 08.2017
High School Diploma -
Angelo Rodriguez High School