Crystal Sanders
Las Vegas,NV
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
Work History
Guest Room Attendant
Wynn Las Vegas
Las Vegas, NV
07.2023 - Current
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
- Provided information to guests about hotel services, facilities and local attractions.
Security Officer
MGM Resorts
Las Vegas, NV
11.2020 - 08.2024
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Performed first aid and CPR when necessary during emergency situations.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Front Desk Agent
Caesars Entertainment
Las Vegas, NV
08.2019 - 01.2022
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
- Posted charges, updated accounts and issued bills to departing guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Mini Bar Attendant
Caesars Entertainment
Las Vegas, NV
05.2019 - 12.2021
- Assisted in stocking and replenishing of all beverages, snacks, and other items in the mini bar.
- Checked inventory levels and placed orders for additional supplies as needed.
- Kept records of all items sold from the mini bar.
- Ensured that all food safety regulations were followed at all times.
- Conducted regular inspections of the mini bar to ensure cleanliness and orderliness.
- Answered guest inquiries regarding beverage options available in the mini bar.
- Discarded expired products according to company policies.
- Resolved customer complaints to maintain high level of satisfaction.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Guest Room Attendant
Ceasers Entertainment
Las Vegas, NV
03.2015 - 02.2020
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Education
High School Diploma -
Bonneville High School
Ogden, UT06-2001
Sheet Metal Technology
Weber State University
Ogden, UTSkills
- Documentation
- Front desk communications
- Credit and cash payments
- Administrative Support
- Problem-solving skills
- Report Writing
- CPR Certified
- Teamwork
Timeline
Guest Room Attendant
Wynn Las Vegas
07.2023 - Current
Security Officer
MGM Resorts
11.2020 - 08.2024
Front Desk Agent
Caesars Entertainment
08.2019 - 01.2022
Mini Bar Attendant
Caesars Entertainment
05.2019 - 12.2021
Guest Room Attendant
Ceasers Entertainment
03.2015 - 02.2020
High School Diploma -
Bonneville High School
Sheet Metal Technology
Weber State University
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