Crystal Segovia
Houston,TX
Summary
Experienced endoscopy technician and customer relations professional specializing in procedure support and infection prevention. Strong track record of maintaining high-quality standards and improving patient satisfaction through clear communication and detail-oriented practices.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Endoscopy Technician
HCA Houston Healthcare Northwest
Houston, Texas
10.2023 - Current
- Assisted physicians during endoscopic examinations and interventions, such as colonoscopies, bronchoscopies, esophagogastroduodenoscopies, endoscopic retrograde cholangiopancreatographies.
- Prepared endoscopy equipment for procedures based on physician preferences, ensuring readiness and compliance with safety standards.
- Documented procedure details and patient information in electronic health records, supporting continuity of care and accurate medical records.
- Maintained logs of maintenance performed on scopes and equipment in Endoscopy Suite, contributing to equipment reliability and patient safety.
- Prepared collected specimens for cytological, microbiological and pathological analysis.
Service Station Manager
SHELL
Houston, TX
04.2022 - 10.2023
- Administered customer purchases by processing payment transactions ensuring accurate till and resolved customer inquiries
- Accessed fuel pricing systems and updated sales price in accordance with requests of upper management
- Monitored merchandise levels, ordered inventory when needed and serviced the sales-floor, restrooms, and premises to maintain a clean environment
Administrative Assistant
THOMPSON CONSULTING SERVICE
Houston, TX
02.2017 - 04.2022
- Organized files and analyzed data for input into computer programs, enhancing data accuracy
- Researched and reconciled report discrepancies, ensuring information accuracy for decision-making
- Managed the organization and logging of receivable invoices while maintaining accurate aging reports.
- Ensured all invoicing and billing terms/methods were accurate and in accordance with executed contracts
- Assisted with account procedures, supporting financial operations and compliance
Server Supervisor
ALABAMA'S DIXIELAND
Wisconsin Dells, WI
04.2014 - 10.2015
- Trained new staff on business protocols, safety procedures, and service expectations, ensuring compliance with company and state regulations
- Resolved guest inquiries and complaints via telephone and in-person, enhancing customer satisfaction
- Managed closing duties, including till reconciliation, inventory restocking, and work area sanitization for following business day
Sales Associate
KOHL'S, INC
Wisconsin Dells, Wisconsin
05.2011 - 06.2013
- Processed guest transactions via cash, credit, and debit card, ensuring accurate cash handling
- Resolved customer inquiries through phone and in-person interactions, enhancing guest satisfaction
- Monitored guest behavior and purchases to detect and prevent fraudulent activity
Education
Some College (No Degree) - Criminal Justice
Lone Star College
Houston, TX05-2019
High School Diploma -
Northbrook High School
Houston, TX05-2011
Skills
- Endoscopy equipment management
- Infection control
- Sterilization techniques
- Quality assurance
- Assisting in procedures
- Attention to detail
- Problem-solving aptitude
- Critical thinking
- Adaptability
- Effective communication
- Staff training
- Diverse environment experience
Personal Information
- Title: Endoscopy Technician
- Work Permit: Authorized to work in the US for any employer
Certification
- BLS Certified (Exp. Dec 2027)
Timeline
Endoscopy Technician
HCA Houston Healthcare Northwest
10.2023 - Current
Service Station Manager
SHELL
04.2022 - 10.2023
Administrative Assistant
THOMPSON CONSULTING SERVICE
02.2017 - 04.2022
Server Supervisor
ALABAMA'S DIXIELAND
04.2014 - 10.2015
Sales Associate
KOHL'S, INC
05.2011 - 06.2013
Some College (No Degree) - Criminal Justice
Lone Star College
High School Diploma -
Northbrook High School