CRYSTAL SEGURA
Fillmore,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Counselor-Sales
DLV Vision
03.2023 - Current
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Educated patients about surgeries and provided treatment plan documentation.
- Entered all surgical information into multiple platforms that includes surgical dates, referring optometrist, personal contact information, patient quotes and documented conversations.
- Developed great rapport with prospective and existing patients as the point of contact via phone calls, SMS chat and email
- Enhanced patient education with the development of comprehensive informational materials on medical conditions and treatments.
- Improved patient satisfaction by providing empathetic counseling and support during treatment.
- Provided excellent customer service to patients and medical staff.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Reimbursement Specialist -Urology
Boston Scientific Corporation
01.2022 - 03.2023
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Managed multiple priorities effectively under high-pressure deadlines without compromising accuracy or quality of work output.
- Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
- Managed a high volume of concurrent cases, prioritizing tasks based on urgency while maintaining keen attention to detail throughout the pre-authorization process.
- Responded to customer requests for products, services, and company information.
- Communicated and built relationships with HCP, Territory Managers and Field Reimbursement Managers
Clinical Research Coordinator/Ophthalmic Technician
Miramar Eye Specialists Medical Group
03.2016 - 12.2021
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Communicated and built relationships with HCP, Territory Managers and Field Reimbursement Managers
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Improved recruitment rates by developing and implementing effective patient outreach strategies.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Assisted in minor ophthalmic surgeries, ensuring safe and sterile environment for optimal patient outcomes.
Surgery Coordinator/Office Manager
Miramar Lynn Eye Specialists Medical Group
04.2007 - 03.2016
- Coordinated surgeries for Retina, Oculoplastics, Cornea/Cataract Specialists
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery
- Documented and collected patient data in NextGen and iMedicWare to maintain accuracy and security
- Verified insurance coverage and obtained pre-authorizations
- Counseled patients on cosmetic procedures and fees
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment
- Counseled patients about personal financial responsibility and collaborated with billing to resolve patient accounts
- Collaborated with patients, referring physicians and surgical specialists to coordinate pre- and post-operative care for surgical procedures
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Evaluated employees' strengths and assigned tasks based upon experience and training
- On-boarded new employees, including training, mentoring and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Established and updated work schedules to account for changing staff levels and expected workloads
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
Education
High School Diploma -
Renaissance High School
Santa Paula, CA2006
Good Clinical Practice -
Online Training Course
01.2022
Skills
- Effective Communication Skills
- Self Motivated Professional
- Data Collection
- Salesforce CRM
- Computer Proficiency
- Time Management
- Coachable
- Patient Care
- Medical Terminology
- Clinical Research/Protocols
- Multitasking
- Problem-Solving Abilities
- Critical Thinking
- Detail Oriented
- Documentation skills
- Patient recruitment
- Good clinical practice
Languages
Spanish
Professional Working
Certification
- CPR/AED Certification
Timeline
Patient Counselor-Sales
DLV Vision
03.2023 - Current
Reimbursement Specialist -Urology
Boston Scientific Corporation
01.2022 - 03.2023
Clinical Research Coordinator/Ophthalmic Technician
Miramar Eye Specialists Medical Group
03.2016 - 12.2021
Surgery Coordinator/Office Manager
Miramar Lynn Eye Specialists Medical Group
04.2007 - 03.2016
Good Clinical Practice -
Online Training Course
- CPR/AED Certification
High School Diploma -
Renaissance High School
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