Crystal Shackelford
Grand Rapids
Summary
Dynamic Certified Pharmacy Technician with proven expertise in prior authorization coordination and inventory management at Meijer. Adept at enhancing operational efficiency through effective interprofessional communication and continuous improvement initiatives. Recognized for delivering empathetic customer support and achieving first-call resolution in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
New Covenant Community Church Outreach Ministries
11.2021 - Current
- Supported outreach programs focused on assisting elderly community members with essential needs and resources.
- Promoted access to local support services through outreach and compassionate service.
Certified Pharmacy Technician
Meijer(Corewell Health)
02.2018 - Current
- Insurance benefit investigations and financial assistance coordination.
- Coordinate and process prior authorizations for high-cost and specialty medications, ensuring timely approvals and reducing access delays.
- Support daily pharmacy operations, including Meds to Beds program delivery, vaccine preparation, non-sterile compounding, inventory management, and controlled substance reconciliation.
- Communicate effectively with providers, insurers, and patients to resolve escalations, identify barriers to care, and ensure first-call resolution whenever possible.
- Participate in continuous improvement efforts by identifying workflow insufficiencies, and proposing solutions that enhance efficiency and service levels.
Roadside Assistant Dispatcher
The Auto Club(AAA)
01.2016 - 11.2017
- Delivered real-time solutions in high-pressure situations, ensuring fast, accurate, and empathetic customer support.
- Triaged urgent service requests, maintained SLA compliance, and escalated cases when necessary.
- Documented case records with precision, ensuring compliance and quality control.
- Strengthened call center skills including average handle time management, customer satisfaction, and workload prioritization.
Education
High School Diploma -
East Kentwood HighSchool
05.2014
Certified Pharmacy Technician -
PTCB
03.2026
Skills
- Team Leadership & Mentorship
- Interprofessional Communication
- Project-based operation
- Typing speed of 60 WPM
- Adaptability
- Inventory Management
- Audit Management
- Call Center Operations
- Prior Authorization Coordination
- Proficient in Computer software(ex Microsoft)
- Immunization trained
- Nonsterile compounding
- Data Entry and filling
- Knowledge of Specialty medication and terminology
- Experienced in PBM criteria and management
- Compliance Awareness
Volunteer Experience
New Covenant Community Church Outreach Ministries, 11/21, Present, Supported outreach programs focused on assisting elderly community members with essential needs and resources., Promoted access to local support services through outreach and compassionate service.
License
Pharmacy Technician, MI, 12/25
Certification
Issued May, 2018 Expires December, 2025
Timeline
Volunteer
New Covenant Community Church Outreach Ministries
11.2021 - Current
Certified Pharmacy Technician
Meijer(Corewell Health)
02.2018 - Current
Roadside Assistant Dispatcher
The Auto Club(AAA)
01.2016 - 11.2017
High School Diploma -
East Kentwood HighSchool
Certified Pharmacy Technician -
PTCB
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