Nicholas Kelleher

-Manage pipeline from lead to completed project while balancing production capacity.

-Train homeowners through inspection findings, improving understanding and buying confidence.

-Standardize presentation approach to reduce confusion and improve close rates.

-Coordinate with office and installers to prevent breakdowns between sale and install.

-Handle escalated customer concerns and convert potential cancellations into completed projects.

-Share field knowledge with newer reps on inspections, insurance conversations, and scope building.

Leadership Impact:

Recognized internally as a resource for helping newer reps structure inspections and customer conversations.

• Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency.
• Developed comprehensive project plans with timelines, milestones, and budget requirements.
• Negotiated vendor contracts, securing competitive pricing for quality materials.
• Mentored junior team members on project management best practices.
• Delivered exceptional customer satisfaction by proactively addressing client concerns.

-Managed tenant communication and conflict resolution.

-Implemented structured follow-up improving payment consistency and accountability.

-Coordinated maintenance teams and outside contractors.

Leadership Impact:

Improved cooperation and compliance through clear expectations and consistent communication.

• Oversaw crews and managed trade coordination on residential construction projects to enhance efficiency. Mentored team members on jobsite processes and quality benchmarks to improve performance. Served as key point of contact for customers, ensuring alignment with field teams.

Facilitated comprehensive project oversight, managing subcontractors and conducting inspections throughout the entire project lifecycle.

Fostered strong subcontractor relationships grounded in principles of accountability and reliability.

Monitored project timelines and budget allocations to maintain operational efficiency.