Crystal Shaheed
North Charleston,SC
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills. Dependable [State Certified Pharmacy Technician] effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
28
28
years of professional experience
1
1
Certification
Work History
State Certified Pharmacy Technician
Walmart
07.1995 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Immunizations (flu shots,COVID Vacinations)
Education
High School Diploma -
Burke High School
Charleston, SC06.1986
Skills
- Problem-Solving Skills
- Managing Prescription Refills
- Drug Storage Procedures
- Pharmacy Automation
- Prescription Filing
- Pharmacy Operations
- Drug Inventory Control
- Active Listening
- Sales Expertise
- Customer Loyalty
- Customer Assistance
- Providing Feedback
- Medicare and Medicaid Processes
- Customer Needs Assessments
- Pharmacy Records Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
State Certified Pharmacy Technician
Walmart
07.1995 - Current
High School Diploma -
Burke High School
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