Kendra Malloy

State Certified Pharmacy Technician

Dillon Community Pharmacy

2014.07 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated directly with doctors offices via telephone, fax and email.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Reviewed and verified customer information and insurance provider information.
Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Developed and implemented improvements to pharmacy organization system.