Crystal Shrock
Port Charlotte,FL
Summary
Detail-oriented professional with extensive experience in customer engagement and conflict resolution. Proven track record of enhancing guest experiences through effective communication and problem-solving skills. Demonstrates a calm and courteous demeanor while maintaining a strong attention to detail. Committed to continuous learning and seeking opportunities for professional growth within a supportive organization.
Overview
4
4
years of professional experience
Work History
Private Housekeeper
Island Girl Resources
Port Charlotte, Florida
08.2024 - 08.2026
- Ensured cleanliness, sanitation, and organization of all areas according to company standards.
- Cleaned upholstery, draperies, furniture, fixtures, and appliances in residential settings.
- Implemented effective cleaning routines for diverse surfaces and materials.
- Managed laundry and ironing to maintain pristine garments.
- Maintained logs of cleaning supplies and restocked shelves to ensure availability.
- Managed household supply inventory and coordinated replenishment to support seamless operations.
- Replenished bath amenities daily in guest rooms to enhance guest satisfaction.
- Communicated with homeowners to understand preferences and needs.
Server
Morgans Cafe
Port Charlotte, Florida
10.2022 - 11.2025
- Greeted customers, addressed inquiries, and recommended specials to drive sales.
- Processed customer orders accurately using point-of-sale system.
- Collaborated with team members to ensure seamless dining experiences for guests.
- Coordinated with kitchen to resolve customer complaints, ensuring satisfaction with replacements.
- Maintained cleanliness and managed table setups throughout service hours.
- Assisted in training new staff on cafe procedures and customer engagement.
- Maintained proper stock levels of supplies to support daily operations.
- Executed opening and closing duties, including dining area setup and supply restocking.
Education
High School Diploma -
Desoto County High
Arcadia, Fl05-2004
Some College (No Degree) - Psychology
South Florida Community
Arcadia FlSkills
- Customer engagement and relations
- Conflict resolution and mediation
- Team collaboration and strong teamwork
- Attention to detail
- Effective communication
- Customer focus and service
- Time management
- Problem solving
- Call escalation and complaint resolution
- Calm demeanor
Timeline
Private Housekeeper
Island Girl Resources
08.2024 - 08.2026
Server
Morgans Cafe
10.2022 - 11.2025
High School Diploma -
Desoto County High
Some College (No Degree) - Psychology
South Florida Community