Crystal Shuba
Retail Sales Associate
Greenville,SC
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Trader Joe's
Greenville, SC
11.2014 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases and locate items.
- Checked pricing, scanned items and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store endcaps and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, and gift card activations.
- Informed customers of new products and gave personal opinions on said products when asked to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and general store operations.
- Supported efficient and timely replenishment of sales floor products.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Spoke to customers conversationally to increase loyalty and establish relationships.
Medical Office Assistant
San Mateo Medical Center
San Mateo, CA
10.2006 - 01.2013
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Entered procedure codes and diagnosis codes into medical billing software.
- Carried out office duties utilizing data entry skills in framework of medical database.
- Facilitated organized patient paper record retrieval, drop off, and pick up.
- Scanned o patient documents into computer system.
Education
Some College (No Degree) -
College of San Mateo
San Mateo, CASkills
- Computer proficiency in Google Suite
- Available Nights, Weekends and Holidays
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Teamwork and Collaboration
- Customer Service
- Flexible Hours
- POS System Operations
- Providing Feedback
- Positive Customer Engagement
- Speech Clarity
- Answering Customer Questions
Timeline
Retail Sales Associate
Trader Joe's
11.2014 - Current
Medical Office Assistant
San Mateo Medical Center
10.2006 - 01.2013
Some College (No Degree) -
College of San Mateo
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