Crystal Shugars
Ellicott City,MD
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
27
27
years of professional experience
Work History
Cancer Institute
Ascension/St. Agnes Hospital
01.2014 - Current
- Duties include but not limited to..
- Accessing and deaccesing power ports for patients receiving Chemotherapy, Therapeutic Phlebotomies, Injections, Vitals, Pt intake and documentation in medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
CMA instructor (part time)
Medix School Towson
05.2018 - 08.2019
- Instructed students through the CMA program modules and taught them Phlebotomy, Injections, EKGs, Sterile Procedures, IV insertion, Medical Terminology, record keeping and other aspects of the entire CMA program in preparation of them passing the exam
CMA Workmans Comp and Orthopedic Care assistant
Concentra/Advanced Medical Specialists
10.2012 - Current
- Escorted patients to exam rooms, assist in casting of fractures, splinting and general Orthopedic injuries...specialized in Workers Comp Care and processing of claims and referrals
- Urgent Care consisted of vitals, minor surgical procedures and DOT testing and Immigration Physicals
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
CMA instructor (part time)
American Career Institute
06.2012 - 01.2013
- I instructed students through the CMA program modules and taught them Phlebotomy, Injections, EKGs, Sterile Procedures, IV rtion, Medical Terminology, record keeping and other aspects of the entire CMA program in preparation of them passing the exam
Maryland Primary Care
08.2010 - 10.2012
- Duties included vitals, EKGs, phlebotomy, injections/vaccinations, cleaning and stocking exam rooms and equipment
- Additional duties included supporting the front desk and call center as needed
- I was also responsible for all Externs who trained at the site through their CMA program.
Medstar Health/ Wilkens Medical Center
01.1999 - 12.2009
- Duties included vitals, EKGs, cleaning and sterilizing exam rooms and equipment, assisting the physician with minor surgical procedures, phlebotomy, injections and bone density testing
- I processed referrals and obtained authorization from various insurance companies for procedures
- In pediatrics I provided patient outreach to comply with state vaccination requirements
- Office consisted of both Peds and Internal Medicine.
JHMSC/Marley Horizons Health Center
07.1996 - 12.1999
- Duties included vitals, EKGs, cleaning and stocking exam rooms, assisting the physician wih minor surgical procedures, phlebotomy, injections, keeping UTD medical logs and records and assisting the front desk when needed
- Office was an outpatient Military approved center which consisted of Internal Medicine, Pediatrics and OB/GYN.
Education
General Education Credits -
CCBC Catonsville
LPN Apprenticeship Program
Howard Community College
Columbia, MD2025
Medix School/Towson
01.1996
Skills
- Phlebotomy
- Payment Collection
- HIPAA Compliance
- Patient Scheduling
- Medical Office Administration
- Medical Terminology
- Patient-Focused Care
- Patient Flow Management
- Procedure Assistance
- Sterile Technique
- Lab Equipment Calibration
Affiliations
American Association of Medical Assistants (AAMA) Current and active member since 1996
Timeline
CMA instructor (part time)
Medix School Towson
05.2018 - 08.2019
Cancer Institute
Ascension/St. Agnes Hospital
01.2014 - Current
CMA Workmans Comp and Orthopedic Care assistant
Concentra/Advanced Medical Specialists
10.2012 - Current
CMA instructor (part time)
American Career Institute
06.2012 - 01.2013
Maryland Primary Care
08.2010 - 10.2012
Medstar Health/ Wilkens Medical Center
01.1999 - 12.2009
JHMSC/Marley Horizons Health Center
07.1996 - 12.1999
General Education Credits -
CCBC Catonsville
LPN Apprenticeship Program
Howard Community College
Medix School/Towson
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