Urooj Ahmed
Orland Park,IL
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant - Cancer Center
Silver Cross Hospital, Silver Cross Boulevard
New Lenox, IL
07.2023 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed other duties as assigned by department manager or supervisor.
- Processed and maintained patient authorizations for services rendered.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Medical Assistant
Integrative Health
Palos Heights
01.2023 - 02.2024
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted back office patient processes to reduce office wait times.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Handled general office duties to support administrative staff during peak hours.
Certified Nursing Assistant
Northwestern Memorial Hospital
Palos Heights, IL
08.2021 - 01.2023
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Observed patients for any changes in their physical or mental condition.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Some College (No Degree) - Nursing
Moraine Valley Community College
Palos Hills, IL08-2022
Bachelor of Science - Business Administration
Marymount Manhattan College
New York, NY06-2012
Skills
- Medical office administration
- Phlebotomy
- Check-in coordination
- Intake control
- Patient-focused care
- Patient assessments
- Certified in basic life support (BLS)
- Prioritizing stat orders
- Patient flow management
- Medical terminology
- Maintaining confidentiality
- Electronic health records
- EKG set up and monitoring
Languages
Arabic
Limited
Urdu
Professional
Spanish
Elementary
Certification
- Certified Medical Assistant - License Pending
- LPN DIPLOMA 2022
- Certified Nursing Assistant - 2021
References
References available upon request.
Timeline
Medical Assistant - Cancer Center
Silver Cross Hospital, Silver Cross Boulevard
07.2023 - Current
Medical Assistant
Integrative Health
01.2023 - 02.2024
Certified Nursing Assistant
Northwestern Memorial Hospital
08.2021 - 01.2023
- Certified Medical Assistant - License Pending
- LPN DIPLOMA 2022
- Certified Nursing Assistant - 2021
Some College (No Degree) - Nursing
Moraine Valley Community College
Bachelor of Science - Business Administration
Marymount Manhattan College
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