Luthene Peyton
Lexington,KY
Summary
Registered Medical Assistant with expertise in patient assessment and clinical documentation. Strong collaborative skills with multidisciplinary teams enhance patient care while maintaining HIPAA compliance and confidentiality.
Overview
19
19
years of professional experience
Work History
Registered Medical Assistant-Markey Cancer Center
University Of Kentucky Chandler Medical Center
Lexington, Kentucky
08.2024 - Current
- Administered immunizations and injections while following safety protocols.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Collected and recorded patient medical histories accurately.
- Measured vital signs and documented medical histories to ensure accurate preparations for examinations.
- Performed patient assessments, including vital signs and medical history documentation.
- Collaborated with multidisciplinary teams to improve patient care outcomes.
- Maintained clinical records according to HIPAA regulations.
- Maintained medical equipment and supported proper sterilization practices.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Collected specimens for laboratory testing according to accepted standards.
- Prepared laboratory specimens for analysis and organized lab results.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Managed front office tasks, ensuring secure handling of patient records.
- Participated in team meetings to improve workflows and contribute to patient population outcomes.
Pharmacy Technician
Walgreen's Pharmacy
Lexington, Kentucky
06.2023 - Current
- Processed prescriptions accurately and efficiently for customer pickup.
- Managed inventory levels to maintain consistent availability of medications and supplies.
- Assisted customers with medication inquiries and provided product information.
- Collaborated with pharmacists to prepare and dispense medications safely.
- Maintained cleanliness and organization of work areas to ensure compliance.
- Operated pharmacy software for prescription processing and record-keeping.
- Trained new staff on pharmacy procedures and customer service standards.
- Supported insurance claims processing to facilitate patient access to medications.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure only safe products were dispensed; on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked pharmacy shelves with new supplies of medications to maintain inventory levels. with new supplies of medications.
- Resolved customer complaints by addressing concerns and providing effective solutions promptly. in a timely manner while maintaining professionalism at all times.
- Organized work areas to enhance efficiency and ensure quick access to necessary supplies so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under the supervision of the pharmacist.
- Report any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with a pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in pharmacy inventory management by tracking expiration dates and ensuring timely removal of outdated medications.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Registered Medical Assistant
Baptist Health
Lexington, KY
11.2020 - 06.2024
- Floated between various medical groups to support staffing needs and ensure continuity of patient care
- Roomed patients and recorded vital signs
- Vaccine Injections Peds\Adults
- Provided urgent care services to patients in need
- Communicated test results to patients and managed return calls to address inquiries and concerns
- Processed prior authorizations for patient treatments to facilitate timely access to necessary medical services
- Conducted sports physical examinations for student athletes
Registered Medical Assistant
KentuckyOne Health
Lexington, KY
11.2016 - Current
- Measured and recorded patient vital signs including heart rate, blood pressure, and temperature.
- Escorted patients to examination rooms and prepared them for consultation.
- Sanitized and organized examination rooms to ensure a clean environment for patients.
- Reviewed patient medication lists
- Contacted patients to convey test results and ensure understanding of next steps
- Managed prior authorizations for medications to facilitate timely patient access to necessary treatments
- Refill Medications
- Drafted appeal letters for denied medications to advocate for patient needs and secure coverage
Registered Medical Assistant
Arthritis Center of Lexington
Lexington, KY
10.2011 - 10.2016
- Administered infusion therapy to patients
- Mix and administer infusion medications
- Assisted doctors with administering injections to ensure patient comfort and compliance
- Trained patients on self-injection techniques to promote independence in medication management
- Go over medications with patients
- Processed prior authorization requests for treatments to facilitate timely access to necessary care
- Prepared examination rooms for patients
- Run kasper reports
Customer Service Representative-Sprint
ACS
Lexington, KY
05.2007 - 11.2009
- Assisted customers with product selection, ordering, billing, returns, and technical support to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled customer complaints and resolved issues efficiently.
- Resolved problems with customers accounts
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conducted billing research to effectively resolve discrepancies in customer accounts.
- Managed customer accounts by tracking interactions and payments.
- Maintained product knowledge to support customer needs effectively.
- Order equipment or send return labels for returned equipment
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and provided product information.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Bluegrass Community And Technical College
Lexington, KY01-2005
Some College (No Degree) -
Bluegrass Community And Technical College
Lexington, KYRegistered Medical Assistant -
College for Technical Education
Lexington, KY10-2011
Certified Medical Administrative Assistant -
The Medical Institute of Kentucky
Lexington, KY06-2010
Skills
- Immunization administration
- Medication administration
- Patient assessment
- Medical history documentation
- Vital signs measurement
- Specimen collection
- Clinical documentation
- Electronic health records management
- HIPAA compliance
- Prescription management
- Medication dispensing
- Phlebotomy techniques
- Specimen labeling
- Inventory management
- Multidisciplinary collaboration
- Time management
- Prioritizing stat orders
- EKG administration
- Patient care advocacy
- Medical terminology
Volunteer Work
- Arthritis Center of Lexington
- The Refuge Medical Clinic
- Baptist Health, Preceptor Trainer
Timeline
Registered Medical Assistant-Markey Cancer Center
University Of Kentucky Chandler Medical Center
08.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
06.2023 - Current
Registered Medical Assistant
Baptist Health
11.2020 - 06.2024
Registered Medical Assistant
KentuckyOne Health
11.2016 - Current
Registered Medical Assistant
Arthritis Center of Lexington
10.2011 - 10.2016
Customer Service Representative-Sprint
ACS
05.2007 - 11.2009
GED -
Bluegrass Community And Technical College
Some College (No Degree) -
Bluegrass Community And Technical College
Registered Medical Assistant -
College for Technical Education
Certified Medical Administrative Assistant -
The Medical Institute of Kentucky