Crystal Sims
Canal Fulton,OH
Summary
An exceptionally talented individual, with extensive interest in working in a customer service capacity. Highly skilled in maintaining a positive and professional attitude towards customers, aiming to ensure constant satisfaction. Unmatched ability to promptly respond to queries, and handle complaints in accordance with set instructions. Successful track record of scheduling meetings, project planning, and task prioritizing. Personable and tech-savvy with excellent customer service and communication skills. Demonstrated ability to manage a large influx of customers. Highly skilled in managing customer service teams in order to ensure high-end service delivery. Currently Seeking to obtain a position that will enable me to utilize my organizational skills, educational background, Interpersonal skills, and ability to adapt seamlessly into various roles whether supervisory or team-oriented and encourages professional growth, and provides opportunities where I can contribute to overall operations and help enhance the company profits.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Liaison
Summa Health
Akron, OH
01.2024 - Current
- Facilitate seamless patient entry by managing pre-service registration, insurance verification, and co-pay collection.
- Coordinate complex appointment scheduling and physician referrals for various clinical departments.
- Serve as a primary point of contact for patients and families, providing way-finding assistance and resolving concerns with a high level of empathy and professionalism.
- Perform initial screening of patient symptoms and inquiries to ensure accurate routing and clinical support.
- Maintain comprehensive knowledge of patient access standards to ensure documentation accuracy and quality compliance.
Waitress
Canal Grille
Canal Fulton, OH
10.2020 - 01.2024
- Assist guests with making menu choices in an informative and helpful fashion.
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
- Maintain knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answer questions about menu selections and made recommendations when requested.
Customer Service Associate
Essendant
Orchard Park, NY
01.2016 - 11.2018
- Described merchandise and explain an operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
Patient Account Coordinator
Lincare
Blasdell, NY
03.2014 - 12.2015
- Generated plans for recommended treatment to best utilize insurance benefits and financial options for patients.
- Worked with Medicare and various Commercial insurances to resolve outstanding accounts receivable.
- Contacted payers for claims status, follow-up on denials or partial payment.
- Maintained a positive and cooperative manner in working and communicating with individuals at all levels of the organization.
Education
ICD-10-PCS Coding & Billing -
AAPC Online Education
High School Diploma - undefined
Frontier Central High School
Hamburg, NYSkills
- Customer retention
- Key Account management
- Sales presentation
- Customer onboarding
- Microsoft Office
- Power Point
- Team building
- Client technical support
- Strong Communication
- Upselling
- Customer Interaction
- Records Keeping
- Customer Liaison
- Team Development
- Recruitment and Training
- Sales Forecasting
- Time management
- Data Entry
- Account Management
- Team Leadership
- Refund Processing
- Product branding strategies
- Strategic planning
- Business development
- Insurance verification
- Appointment scheduling
- Medical terminology
Certification
- Certified course completion of Medical Terminology and Anatomy
- Certified Course Completion of Medical bill and Coding
- Certified course completion of ICD-10-PCS
- Certified Course completion of ICD-10-CM
ADDITIONAL INFORMATION
AWARDS: Peak Performer | 2017
Timeline
Patient Access Liaison
Summa Health
01.2024 - Current
Waitress
Canal Grille
10.2020 - 01.2024
Customer Service Associate
Essendant
01.2016 - 11.2018
Patient Account Coordinator
Lincare
03.2014 - 12.2015
High School Diploma - undefined
Frontier Central High School
ICD-10-PCS Coding & Billing -
AAPC Online Education