Crystal Smith
Murfreesboro,TN
Summary
Dynamic Sales Executive with a proven track record at Julia’s Homestyle Bakery, excelling in relationship building and sales strategy. Achieved significant revenue growth by implementing effective sales techniques and delivering exceptional customer service. Proficient in CRM software, leveraging data analysis to drive business development and exceed sales goals.
Accomplished Sales Executive with Number years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
29
29
years of professional experience
Work History
Sales Executive
Julia’s Homestyle Bakery
Murfreesboro, TN
02.2023 - 05.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
- Expanded company's reach by establishing partnerships with key industry players.
- Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
- Identified new market opportunities through diligent research and networking.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
Cake Decorator
The Bake Shoppe
Murfreesboro, TN
02.2001 - 12.2001
Production Manager
Julia’s Homestyle Bakery
Murfreesboro, TN
03.2017 - 05.2025
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Precisely arranged display cases throughout workday to highlight finished products.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Contributed to positive working environment by offering support and guidance to new team members.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Improved customer experience by providing consultations on cake design options.
- Innovated new icing techniques, setting bakery apart from competitors.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Participated in local baking competitions, gaining recognition for bakery through award-winning designs.
- Enhanced visual appeal of baked goods by applying intricate icing designs.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Processed customer orders and payment transactions.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Customer Service Manager
Julia’s Homestyle Bakery
Murfreesboro, TN
08.2019 - 02.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Pioneered mentorship program to expedite onboarding process for new hires.
- Streamlined support ticket system, reducing response times significantly.
- Implemented comprehensive feedback system to enhance service quality.
- Enhanced team productivity with introduction of flexible working arrangements.
- Tailored training content to meet specific needs of customer service representatives.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Elevated customer satisfaction with detailed training programs for support staff.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Designed incentive programs to motivate staff and improve service levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Cake Decorator
Borotown Cakes
Murfreesboro, TN
08.2013 - 03.2017
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Coordinated services under supervision of lead baker.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Streamlined cake decoration process, reducing preparation time without compromising quality.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Developed portfolio of cake designs, offering clients wide range of customization options.
- Enhanced team efficiency by organizing weekly meetings to discuss upcoming orders and design ideas.
- Created custom cake decorations for various events, leading to high client satisfaction.
- Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
- Innovated new icing techniques, setting bakery apart from competitors.
- Trained junior decorators in advanced icing techniques, elevating overall quality of bakery's offerings.
- Enhanced visual appeal of baked goods by applying intricate icing designs.
- Adjusted decorating methods to accommodate for special dietary requirements, ensuring customer satisfaction.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Improved customer experience by providing consultations on cake design options.
- Ensured all decorated cakes met bakery's high standards for both appearance and taste.
- Contributed to positive working environment by offering support and guidance to new team members.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Trained new employees on bakery methods and procedures.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Determined baking times for various items.
- Prepared dough for variety of pastries, cakes and breads.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Cut and shaped dough for pies, rolls and other pastries.
Cake Decorator
Bi—Lo
Murfreesboro, TN
04.2001 - 09.2002
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Managed material inventory and ordered new materials when needed.
- Packaged and priced each product according to company pricing procedures.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Precisely arranged display cases throughout workday to highlight finished products.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Coordinated services under supervision of lead baker.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Streamlined cake decoration process, reducing preparation time without compromising quality.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Created custom cake decorations for various events, leading to high client satisfaction.
- Enhanced team efficiency by organizing weekly meetings to discuss upcoming orders and design ideas.
- Developed portfolio of cake designs, offering clients wide range of customization options.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Enhanced visual appeal of baked goods by applying intricate icing designs.
- Trained junior decorators in advanced icing techniques, elevating overall quality of bakery's offerings.
- Innovated new icing techniques, setting bakery apart from competitors.
- Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
- Ensured all decorated cakes met bakery's high standards for both appearance and taste.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Adjusted decorating methods to accommodate for special dietary requirements, ensuring customer satisfaction.
- Led cake decorating workshops, sharing skills with community and promoting bakery.
- Improved customer experience by providing consultations on cake design options.
- Contributed to positive working environment by offering support and guidance to new team members.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Followed food safety standards when handling ingredients.
- Packaged finished products for sale.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Trained new employees on bakery methods and procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Processed customer orders and payment transactions.
Cake Decorator
Publix
Atlanta, GA
01.1997 - 03.2001
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Precisely arranged display cases throughout workday to highlight finished products.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Contributed to positive working environment by offering support and guidance to new team members.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Improved customer experience by providing consultations on cake design options.
- Innovated new icing techniques, setting bakery apart from competitors.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Participated in local baking competitions, gaining recognition for bakery through award-winning designs.
- Enhanced visual appeal of baked goods by applying intricate icing designs.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Processed customer orders and payment transactions.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Cashier
Publix
Atlanta, GA
11.1996 - 03.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
High School Diploma -
Elberton County Comprehensive High School
Elberton, GA05.1995
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Sales strategy
- Relationship building
- Decision-making
- Sales planning
- Cold calling
- Sales team leadership
- Sales forecasting
- Business development and planning
- Data analysis
- Cross-selling techniques
- Professional networking
- Client development
- Closing techniques
- Order management
- Goals and performance
- Staff management
- Lead development
- Brand promotion
- Lead prospecting
- Objection handling
- Lead generation
- Upselling strategies
- Interpersonal and written communication
- Product promotions
- Systems and software expertise
- CRM software proficiency
- Networking
- Schedule coordination
- Public speaking
- Operations
- Sales funnel management
- Strategic prospecting
- Referral marketing
- Marketing initiatives
- Business networking
- Service promotions
- Client acquisition
- Pipeline management
- Database management
- Upselling expertise
- Contract negotiations
- Prospecting skills
- Vendor management
- Project management
- Social selling
- Territory management
- Persuasive selling
- Account servicing
- New market penetration
- Email campaigns
- Influencer marketing
- Channel partner management
- Customer segmentation
- Employee guidance
- Report writing skills
- Value propositions
- Competitor analysis
- Expense reporting
- Webinar hosting
- Trend analysis
- Sales operations management
- Value-based selling
- Customer relationship management
- Quality assurance
- Market trends
- Market penetration strategies
- Strategic alliances
- Performance metrics
- Sales metrics analysis
- Negotiation tactics
- Sales coaching
- Quota achievement
- Digital marketing strategies
- Competitive positioning
- Sales follow-up
- Problem investigations
- Price quote preparation
- Account management strategy
- Deal structuring
- Exceeds sales goals
- Customer needs assessments
- Sales proposal development
Timeline
Sales Executive
Julia’s Homestyle Bakery
02.2023 - 05.2025
Customer Service Manager
Julia’s Homestyle Bakery
08.2019 - 02.2024
Production Manager
Julia’s Homestyle Bakery
03.2017 - 05.2025
Cake Decorator
Borotown Cakes
08.2013 - 03.2017
Cake Decorator
Bi—Lo
04.2001 - 09.2002
Cake Decorator
The Bake Shoppe
02.2001 - 12.2001
Cake Decorator
Publix
01.1997 - 03.2001
Cashier
Publix
11.1996 - 03.2001
High School Diploma -
Elberton County Comprehensive High School