Crystal Sneider
Branch Manager
Lebanon,TN
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Versatile Branch Manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Schneider Electric where my talents will be valuable.
Overview
11
11
years of professional experience
Work History
Branch Manager
World Finance Corporation Of Tennessee
Hendersonville, TN
03.2020 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Boosted sales and customer loyalty through incentive programs.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Branch Manager
World Finance Corporation Of Tennessee
Hermitage , TN
05.2018 - 03.2020
- Assessed employee performance and developed improvement plans.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Generated financial and operational reports to assist management with business strategy.
Assistant Manager
World Finance Corporation Of Tennessee
Mount Juliet, TN
05.2016 - 05.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Compiled financial data to comply with budget.
Customer Service Representative
Pioneer Credit
Russellville, KY
03.2006 - 05.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Teller
Branch Banking And Trust Company
Russellvile, KY
03.2005 - 03.2007
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
No Degree - Biochemistry
Western Kentucky University
Bowling Green, KY 05.2001 -
No Degree - Organizational Leadership
Middle Tennessee State University
Murfreesboro, TN 05.2001 -
Skills
Cash handling expertise
undefinedTimeline
Branch Manager
World Finance Corporation Of Tennessee
03.2020 - Current
Branch Manager
World Finance Corporation Of Tennessee
05.2018 - 03.2020
Assistant Manager
World Finance Corporation Of Tennessee
05.2016 - 05.2018
Customer Service Representative
Pioneer Credit
03.2006 - 05.2008
Teller
Branch Banking And Trust Company
03.2005 - 03.2007
No Degree - Biochemistry
Western Kentucky University
05.2001 -
No Degree - Organizational Leadership
Middle Tennessee State University
05.2001 -
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