Crystal Soto
Fords,United States
Summary
Proven track record in enhancing customer experiences at Applebees, leveraging bilingual capabilities and exceptional customer service skills. Excelled in multitasking and guest engagement, significantly contributing to efficient service delivery and positive dining atmospheres. Skilled in cash handling and POS systems, demonstrating a strong work ethic and professional demeanor in high-pressure environments. Warm and friendly personality allowing for guests to feel comfortable.
Overview
4
4
years of professional experience
Work History
Server & Trainer
Applebees
Edison, NJ
03.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Mulberry Street Restaurant
Rahway, NJ
09.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Togo, Host, Certified Trainer
Olive Garden
Woodbridge, NJ
03.2020 - 06.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Education
Psychology
Middlesex College
Edison NjSkills
- Bilingual in Spanish AP Spanish in highschool completing seal of biliteracy
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Tableside Etiquette
- Foreign language proficiency
Languages
Spanish
Native or Bilingual
Timeline
Server & Trainer
Applebees
03.2023 - 02.2024
Server
Mulberry Street Restaurant
09.2022 - 12.2022
Togo, Host, Certified Trainer
Olive Garden
03.2020 - 06.2022
Psychology
Middlesex College