Crystal Spencer

• Working on deep dives to find trends on what we need to work on.
• Working how to better improve our metrics where we can.
• Working a lot on team support for all of Advanced issues.
• Created and working a program called Advanced Issues Leadership Preparation Program.
• Doing real time audits

• Worked on a lot of different projects such as the QRF inbox, doing CSAT surveys for monitoring, working on other small projects.
• I was consciously at the top of efficiency and closing out the most cases on the team.
• did a project to help improve the CareGeine flows

• Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.
• worked on De-escalating customers and working with them to resolve issues.