Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Stelly

Crystal Stelly

Welsh,LA

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, recognized for enhancing customer satisfaction at Harley Davidson Of Lake Charles. Proven ability to manage time effectively while maintaining attention to detail. Adaptable team player with solid computer skills, dedicated to continuous improvement and fostering positive relationships in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Motorclothes Lead

Harley Davidson Of Lake Charles
06.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Cashier

Henry’s Travel Plaza
04.2020 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Shift Leader

Golden Nugget Lake Charles Hotel & Casino
05.2018 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Department Manager

Kroger’s
01.1997 - 02.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.

Certified Nursing Assistant

Golden Age Nursing Home
06.1995 - 01.1997
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Education

Certified Nursing Assistant - Nursing

Jeff Davis VoTech
Jennings, La
05.1995

High School Diploma -

Lacassine High School
Lacassine, LA
05.1995

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Organizational skills
  • Computer skills
  • Active listening
  • Problem resolution
  • Verbal communication

Timeline

Motorclothes Lead

Harley Davidson Of Lake Charles
06.2022 - Current

Cashier

Henry’s Travel Plaza
04.2020 - 06.2022

Shift Leader

Golden Nugget Lake Charles Hotel & Casino
05.2018 - 03.2020

Department Manager

Kroger’s
01.1997 - 02.2018

Certified Nursing Assistant

Golden Age Nursing Home
06.1995 - 01.1997

Certified Nursing Assistant - Nursing

Jeff Davis VoTech

High School Diploma -

Lacassine High School

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Crystal Stelly