Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Sterling

Houston

Summary

Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.

Overview

20
20
years of professional experience

Work History

Paraprofessional – Life Skills

Cypress-Fairbanks Independent School District (CFISD)
09.2022 - Current
  • Provide daily support to children with disabilities, including students on the autism spectrum, to facilitate individualized learning and life skills development.
  • Assist lead teachers in implementing behavior intervention plans and instructional strategies tailored to each student’s needs.
  • Maintain a safe, nurturing, and inclusive environment while fostering independence and confidence among students.
  • Collaborate with multidisciplinary teams to ensure students receive holistic, consistent care and educational support.

Help Desk Technician

CSRA
01.2016 - Current
  • Provide Tier 1 and Tier 2 technical support for hardware, software, networks, system applications, and telecommunications systems to internal and external customers.
  • Diagnose and resolve technical issues efficiently using historical database records and diagnostic tools, ensuring minimal downtime.
  • Escalate complex issues to product line or application specialists, ensuring timely resolution and customer satisfaction.
  • Maintain accurate documentation of tickets, resolutions, and recurring problems to support data-driven process improvements.
  • Alert management to trends and patterns to proactively address systemic issues and enhance operational efficiency.

Customer Service Representative

Teleperformance
06.2005 - 11.2012
  • Handled an average of 36+ inbound calls daily, providing technical troubleshooting for internet connections, wireless devices, PCs, and video/home systems for a national telecommunications carrier.
  • Resolved customer inquiries with professionalism, empathy, and focus on first-call resolution to drive customer satisfaction and loyalty.
  • Documented all customer interactions accurately to maintain compliance with quality and data standards.

Education

ECG/Telemetry Certificate -

Bossier Parish Community College
Bossier City, LA
01.2020

Skills

  • Special Education & Life Skills Support
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Technical/User Support & Troubleshooting
  • Call Center Operations
  • Documentation & Record Keeping
  • Customer Service Excellence
  • Problem Solving & Critical Thinking
  • Multitasking & Time Management
  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance

Timeline

Paraprofessional – Life Skills

Cypress-Fairbanks Independent School District (CFISD)
09.2022 - Current

Help Desk Technician

CSRA
01.2016 - Current

Customer Service Representative

Teleperformance
06.2005 - 11.2012

ECG/Telemetry Certificate -

Bossier Parish Community College

Similar Profiles

CREATE PROFILE