CRYSTAL STUART
Southfield,MI
Summary
Versatile professional with experience in administrative support, claims coordination and customer services. Adept at balancing customer needs with organizational policies, while maintaining accurate records. Seeking to leverage learned skills in office administration with opportunities to contribute to grow within the organization.
Overview
9
9
years of professional experience
Work History
Parking Enforcement Officer
City of Southfield
Southfield, MI
07.2021 - Current
- Issue citations for parking violations such as expired meters, unauthorized zones, and fire lanes infractions using ticketing devices.
- Maintain detailed and accurate records of issued citation, vehicle conditions, and enforcement actions using enforcement software and databases.
- Testify in administrative hearing or court proceedings as required to support parking violation enforcement. Collaborated with law enforcement, parking management teams, and municipal departments to support public safety and event operations.
FMLA Coordinator/Representative
Sedgwick Claims Management Services, Inc.
Southfield, MI
12.2017 - Current
- Review and process FMLA applications and Medical Leave of Absences (LOA) requests in compliance with federal and state regulations.
- Prepare and submit documentation for approvals, denials, unpaid leave and resignations while maintaining detailed and accurate case files to FMLA guidelines.
- Collaborated with internal teams to evaluate eligibility, determine benefits, and communicate leave status to the team.
Medical Records Coordinator
MRO Corporations
Detroit, MI
03.2017 - 12.2017
- Organized, scanned, transferred, verified and uploaded medical records in electronic health systems, ensuring HIPPAA guidelines, data accuracy and secure accessibility.
- Maintained accurate reports on patients history, provider information, and medical record retrievals.
- Supported cross-functional teams by ensuring timely processing and delivery of medical documents.
Education
Medical Billing & Coding -
New Horizon Computer Learning Center
Troy, MIHigh School Diploma -
Southfield Senior High School
Southfield, MISkills
- Report Writing
- Attention to Detail
- Conflict Resolution
- Enforcement Software & EHR Systems
- Regulatory Compliance (State & Federal)
- Case File Maintenance
- Problem Solving
- Time Management
- Adaptability
- Customer Service
- Microsoft Suite
Timeline
Parking Enforcement Officer
City of Southfield
07.2021 - Current
FMLA Coordinator/Representative
Sedgwick Claims Management Services, Inc.
12.2017 - Current
Medical Records Coordinator
MRO Corporations
03.2017 - 12.2017
Medical Billing & Coding -
New Horizon Computer Learning Center
High School Diploma -
Southfield Senior High School